Service Desk Team Lead

GoTeam Cebu, Central Visayas, Philippines

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GoTeam Cebu, Central Visayas, Philippines

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Technical Recruiter | In search of experienced Developers, Data Analysts/Managers, Marketing professionals and Engineers. Let's connect and talk…

Service Desk Team Lead (Up to ₱50K + Onsite Cebu + FREE AI Certification)

Cebu City | Onsite – IT Park | Shifting Schedule

At GoTeam, you won’t just resolve IT issues—you’ll be the backbone of our operational excellence by leveraging our collective brilliance to innovate with AI, making lives easier for people across the globe and elevating the Philippines' reputation as a hub for world-class talent and compassionate innovation.

This role is central to ensuring seamless operations and providing expert technical support, emphasizing how this role, empowered by AI, makes lives easier globally and uplifts our nation's mark on the world.

Here, you will:

• Find Purpose by shaping compelling digital content that connects with diverse audiences and supports our mission to amplify Filipino talent through innovative marketing strategies.
• Unlock Possibility by creating and managing impactful campaigns that harness AI-driven insights to redefine the marketing landscape and expand our reach.
• Accelerate your Personal Growth with unparalleled opportunities for skill enhancement through AI training, mentorship programs, and exposure to global marketing best practices.

Accelerate Your Personal Growth

• Company-provided laptop + second monitor
• Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents (siblings, grandparents, partners) via salary deduction
• Access to Exceed Institute, Masterclass, and LinkedIn Learning
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• 25 Paid Time-Off Credits + 5 SIL (after 1 year)
• Salary loan access (post-regularization)
• Discounts with Sunnies Studios
• Welcome gift on Day 1
• Win a trip to Bali via company raffles

Live Your Purpose

• Monthly gratitude events, team dinners, and leadership talks
• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities

In this role, your mission is to provide expert-level technical support and maintain critical IT infrastructure. You will make a direct impact by:

• Leading the helpdesk team in resolving complex, in-depth IT support requests.
• Diagnosing and implementing solutions for hardware, software, and network issues onsite and remotely.
• Maintaining and updating vital documentation and contributing to knowledge base articles.

This Role Is for You If…

Experience:

• You have at least 3 years of experience in IT Helpdesk.
• You are a graduate of IT/Computer Science/Computer Engineering or any relevant course.

Technical Skills:

• Strong understanding of computer hardware, software, operating systems, networking, and common applications.
• Ability to diagnose complex technical issues, identify root causes, and implement effective solutions.

Non-Negotiables:

• Onsite availability at IT Park.
• Flexibility to work on shifting and rotating schedules.
• Excellent written and verbal communication skills for interacting with users and other IT staff.
• Ability to provide a high level of customer service and maintain a positive attitude while resolving technical issues.

Bonus Points:

• You have an ITIL 4 certification.

The Role at a Glance

• Work Schedule: Shifting
• Work Setup: Onsite – IT Park
• Tech Stack: Any service/helpdesk ticketing tool
• Reports to: Service Desk Manager

Ready to find purpose in your work, unlock possibilities, and accelerate your growth? Your next career chapter starts here. Let’s go.

Our Hiring Process: Built for Speed and Clarity

• Apply and take our AI-powered on-demand interview via Multiplai — anytime, anywhere.
• Meet our Recruitment Team for a live conversation.
• Proceed to hiring manager's interview or assessment.
• Receive your job offer — fast and transparent.

About GoTeam

• Great Place to Work Certified (4 years in a row)
• 85% Employee Engagement Score
• AI-Powered Performance: We equip you with advanced AI tools, designed to multiply your productivity and unlock your earning potential.
• 1,000+ team members and growing
• Mission: Provide 100,000 people with free AI certification via the Vjal Institute

Go Beyond Employment: Build a Future-Proof Career

We're calling on 100,000 Filipino professionals to lead the AI revolution.

Get Your FREE AI Certification

Join Project 100K – AI Certification for the Philippines, powered by GoTeam.

Equip yourself with global-ready skills — 100% free.

Claim your spot now: Project 100K - AI Certification for the Philippines

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology and Customer Service
• Industries Outsourcing and Offshoring Consulting

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