Support Team Lead

4 weeks ago

Cebu City, Philippines Staff4Me Full time

As a Support Team Lead at Staff4Me, you will be responsible for managing the daily operations of the support team, ensuring that all customer inquiries and issues are addressed promptly and effectively. You will lead by example, mentoring team members, and fostering a positive work environment. Your role will involve developing processes to improve team performance and customer satisfaction, as well as ensuring compliance with company standards and procedures.

Key Responsibilities:

  1. Oversee the daily operations of the support team, ensuring high levels of customer service and responsiveness.
  2. Train, mentor, and support team members, providing guidance and feedback to enhance their performance.
  3. Monitor team performance and productivity metrics, identifying areas for improvement and developing action plans.
  4. Handle escalated customer issues professionally, ensuring resolutions are provided in a timely manner.
  5. Develop and maintain support processes and documentation to streamline operations and improve efficiency.
  6. Foster a positive team culture through regular communication, recognition, and team-building activities.
  7. Collaborate with other departments to ensure effective communication and problem resolution for customers.
  8. Conduct regular team meetings to discuss updates, challenges, and opportunities for growth.
  9. Ensure the team is knowledgeable about the company’s products and services to provide accurate and effective support.
  10. Report on team performance to upper management and recommend changes to improve efficiency and service delivery.

Technical Requirements:

Requirements:

  1. Bachelor’s degree in Business, Management, or a related field.
  2. Proven experience in a customer support role with leadership responsibilities.
  3. Strong interpersonal and communication skills, with the ability to motivate and lead a team.
  4. Excellent problem-solving abilities and conflict-resolution skills.
  5. Experience with customer support software and tools.
  6. Ability to thrive in a fast-paced, dynamic environment while maintaining a high standard of service.
  7. Strong organizational skills and attention to detail.

Nice to have:

  1. Knowledge of the software or technology industry.
  2. Previous experience implementing process improvements in a support environment.
  3. Familiarity with key performance indicators (KPIs) for customer service teams.
#J-18808-Ljbffr

  • Support Team Lead

    4 weeks ago

    Cebu City, Philippines CallTek Full time

    Overview As a Support Team Lead at Staff4Me, you will be responsible for managing the daily operations of the support team, ensuring that all customer inquiries and issues are addressed promptly and effectively. You will lead by example, mentoring team members, and fostering a positive work environment. Your role will involve developing processes to improve...

  • Team Lead, Customer Support

    2 weeks ago

    Cebu City, Philippines Dynata Full time

    Overview Team Lead – Customer Support We are looking for a dynamic and experienced Team Lead – Customer Support to guide and mentor our Customer Care Support team. This leadership role is responsible for ensuring the delivery of exceptional support experiences to our business clients, driving operational excellence, and fostering a culture of...

  • Trainer and Support Team Lead

    4 weeks ago

    Cebu City, Philippines Staff4Me Full time

    As a Trainer and Support Team Lead, you will be responsible for overseeing the training and development of our support staff, ensuring they are equipped with the knowledge and skills to effectively assist customers. You will lead a team, develop training programs, and provide ongoing support to ensure high-quality customer service. Your role involves...

  • Trainer and Support Team Lead

    4 weeks ago

    Cebu City, Philippines CallTek Full time

    As a Trainer and Support Team Lead, you will be responsible for overseeing the training and development of our support staff, ensuring they are equipped with the knowledge and skills to effectively assist customers. You will lead a team, develop training programs, and provide ongoing support to ensure high-quality customer service. Your role involves...

  • Lead Generation Support

    2 days ago

    Angeles City, Central Luzon, Philippines The Lead Tree - Clark Outsourcing Full time ₱400,000 - ₱600,000 per year

    Position Title: Lead Generation SupportWork Set Up: On-SiteSchedule: 11:00 AM to 8:00 PM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:We are looking for a detail-oriented and proactive Lead Generation Support to support our sales and business development teams. In this role, you will provide daily...

  • Software Team Lead

    4 days ago

    Davao City, Davao, Philippines Career Team Enterprises Full time ₱600,000 - ₱1,200,000 per year

    It's not just about the tech; it's about the peopleAt Career TEAM we work to "accelerate the human condition." Working on our state-of-the-edge portal Career EDGE, you will change lives and that's just the beginning You will be working with new technologies on enterprise products that serve a diverse population across the U.S. You will truly be a...

  • Customer Support Team Lead

    3 weeks ago

    Cebu City, Philippines MyPass Global Full time

    Who are we? MyPass Global is a multi-award-winning workforce compliance software company. Our cutting-edge technology helps companies in high-stakes industries reduce risk, save up to 70% on back-office costs, and create safer work environments through our digital workforce solutions. As we rapidly expand with offices worldwide, we are seeking the next...

  • Customer Support Team Lead

    2 weeks ago

    Cebu City, Philippines MyPass Global Full time

    1 week ago Be among the first 25 applicants Who are we?MyPass Global is a multi-award-winning workforce compliance software company. Our cutting-edge technology helps companies in high-stakes industries reduce risk, save up to 70% on back-office costs, and create safer work environments through our digital workforce solutions. As we rapidly expand with...

  • Team Manager | Local Account

    4 weeks ago

    Cebu City, Philippines Support Services Group Full time

    As a Team Leader for our retention account, you will lead by example and drive the success of your team. Your responsibilities will include: Managing and enhancing the productivity performance of agents in client service delivery and revenue generation. Conducting productivity reviews, providing coaching, implementing performance improvement plans, and...

  • Team Lead

    2 days ago

    Cebu City, Central Visayas, Philippines VA PLATINUM PTY LTD INC. Full time ₱1,200,000 - ₱2,400,000 per year

    Ready to switch to a fixed day shift schedule with weekends off?Interested in growing your leadership experience and directly engaging with clients in Australia?VA Platinum is hiring Team LeadsMULTIPLE ROLES OPENAbout the RoleAs a Success Manager (Team Lead/Manager) at VA Platinum, you will play a pivotal role in client management and ensuring the seamless...