Technical Support Specialist

4 weeks ago

Cebu City, Philippines The CodeBox Inc. Full time

What you’ll be doing Responding promptly to customer inquiries and troubleshooting a wide range of technical issues Providing clear and comprehensive explanations to help customers understand and resolve their problems Documenting and escalating complex issues to the appropriate teams for further investigation and resolution Continuously updating your knowledge of our products, services and industry trends to provide the best possible support Collaborating with cross-functional teams to improve our customer support processes and procedures What we’re looking for Proven experience in a technical support or customer service role, preferably in the IT industry Strong problem-solving and analytical skills to quickly identify and resolve customer issues Excellent communication skills, both written and verbal, to effectively explain technical concepts to non-technical users Proficiency in using various software and hardware troubleshooting tools Passion for delivering exceptional customer service and a commitment to continuous learning Familiarity with common IT protocols, hardware, and software applications #J-18808-Ljbffr

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