Customer Operations Specialist

Customer Operations Specialist

Location: Pasay

Posted 1 day ago

Job Description

About Us: We've got modern day solutions for all your modern day delivery woes. In a world that's constantly on the move, we enable merchants to move goods and e-commerce anywhere in Asia Pacific and beyond. Logistics should be easy, quick and seamless at great rates.

Responsibilities:

• Guide merchant base throughout their customer journey—from onboarding through repeat orders
• Serve as the primary point of contact and develop a trusted advisory relationship with merchants to ensure service usage achieves full business value
• Monitor delivery shipments from start to finish to ensure successful delivery
• Take ownership of escalated delivery issues and follow through to resolution
• Use customer data and analytics to uncover opportunities for new feature adoption and up-selling
• Identify churn risks and collaborate with internal teams to remediate and ensure successful renewals
• Educate customers on recent updates and enhancements to products/services
• Advocate for customers and provide feedback to internal teams to improve the customer experience and product offerings
• Monitor performance and end-to-end movement of deliveries across external/internal parties

Requirements:

• Proven ability to collaborate cross-functionally
• Results- and data-driven decision maker
• Comfortable operating in a lean, fast-paced organization
• Self-motivated with a goal-oriented mindset
• Willingness to adapt to new technologies
• Undergraduate degree (any discipline); advanced degree a plus
• 2–3 years of work experience in Key Account Management, Operations or Customer Service
• Shortlisted candidates contacted via WhatsApp or email

Senior Executive, Customer Success

Posted today

Job Description

About Us: Same as above. A DAY IN A LIFE as a start-up—varied days with multitasking; primarily supporting customer journeys as above.

Responsibilities:

• Guide merchant base through the customer journey and ensure value realization
• Manage escalated delivery issues to resolution
• Utilize data to drive feature adoption and renewals
• Educate customers on updates and enhancements
• Act as merchant advocate, providing feedback to internal teams
• Monitor performance and end-to-end delivery movement

Requirements:

• Relevant experience in customer success or related fields
• Strong communication and analytical skills
• BA/BS degree; relevant experience may substitute

About Us (duplicate)

We’re a logistics company with deep AirAsia network integration and operations across Asia Pacific. We seek individuals who can help us grow and deliver at scale.

Customer Support Manager

Posted 1 day ago

Job Description

• Lead and manage the customer service team to deliver exceptional service
• Develop and implement strategies to improve customer satisfaction and retention
• Handle escalations professionally
• Monitor customer service metrics and drive improvements
• Collaborate with internal teams to resolve issues and optimize processes
• Train and mentor team members
• Ensure compliance with policies and industry standards
• Prepare reports on performance for senior management

Qualifications:

• Experience leading customer service teams (transport/distribution background preferred)
• Excellent communication and problem-solving skills
• Data-driven with ability to implement improvements
• Familiarity with customer service tools
• Results-oriented leadership

Employment Details

Employment Type: Permanent

Experience Level: Professional

Job Family: Customer Account and Service Management

Notice: By submitting CV, you consent to storage for monitoring purposes related to your application or future employment. Airbus is committed to equal opportunities and an inclusive environment.

Customer Support Advisor

Posted 1 day ago

Job Description

Overview: Provide reactive and proactive customer support across channels using the "Sales through Service" ethos for Entain brands (Bingo, Casino, Poker, Sports Betting) globally.

Key Responsibilities:

• Provide consistent, high-quality service across voice and non-voice channels
• Achieve first-time resolution and maximize customer value via marketing initiatives
• Escalate issues promptly to ensure resolution

Qualifications:

• Experience in contact center or customer service (advantageous)
• Fluent English; other languages as required
• Strong attitude, reliability, flexibility and proactive can-do approach
• Ability to multi-task across methods (voice, email, live chat)

Benefits: Regular bonus, ShareSave scheme, wellbeing support, and more. Inclusive recruitment and well-being commitments.

Adjustments or accommodations available during recruitment; Entain values diversity and inclusion. No monetary recruitment fees.

Customer Support Agent

Posted 1 day ago

Job Description

Company: HR Network Inc. – Pasay, NCR. Full-time Customer Support Agent; blended account role with training and growth opportunities.

Qualifications:

• 2 years of college or equivalent experience; English proficient
• Good computer skills
• Ability to improve product knowledge and skills

Job Highlights:

• Industry-leading benefits, paid training, HMO, educational support, vacation/sick leaves
• Onsite work in Pasay; nationwide sites

Customer Service Representative

Location: Pasay, Camarines Sur

Posted 1 day ago

Job Description

Overview: Call center agent wanted for Ayala North Exchange, Makati. Virtual hiring with onsite work options. Training and competitive pay up to ₱20k+ with incentives.

Requirements:

• HS/SHS or college level/graduate
• 6+ months BPO experience handling financial processes
• Strong communication skills; onsite work at Makati

Benefits: Leave, Christmas gifts, insurance, paid training, growth opportunities.

Application questions included (email, Viber, duration of BPO experience, device availability).

Customer Service Manager (Transport & Distribution)

Posted 1 day ago

Job Description

• Lead and manage customer service team; improve satisfaction/retention
• Handle escalations and analyze service metrics
• Collaborate with internal teams; train and mentor staff
• Ensure policy compliance and report to management

What’s on Offer: Permanent role with growth, training, collaborative environment, meaningful impact.

Qualifications: Leadership in customer service within transport/distribution; strong communication and problem-solving; data-driven; familiar with CS tools; results-oriented.

Application Contact: Catherine Maulion; Quote job ref: JN

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