Healthcare Collections Associate

5 days ago

Metro Manila Philippines Buscojobs Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. It takes a special person to be effective in stressful situations. In fact, it takes a gifted, diplomatic and persistent person who can see past the challenge to a successful outcome. If that's you, get with us because this role at UnitedHealth Group is all about special. You'll consult directly with our customers who have outstanding medical bills to identify reasons for late payments and set up payment plans that are mutually agreeable. Primary Responsibilities Perform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations and other relevant information Use mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding medical bill accounts and balances Obtain agreement on potential balance payoff and / or payment terms within stated level of authority and guideline limits Prepare and submits reports to internal management on status of outstanding medical bills and proposed / planned payment settlement details Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives This is a challenging role that requires providing best in class service to our customers during their times of difficulty. It's a fast paced environment that requires focus and ability to multi-task throughout the day. This is a 40 hour, full time role working flexible shifts, sometimes including evenings or Saturdays. Required Qualifications Completed at least 2 years of college 12+ months experience in Healthcare Account Receivable / Collections in a BPO setting Experience in medical billing / AR collections Experience in a BPO Healthcare Account Moderate work experience within own function Familiarity with UB Claims and UB04 forms Background in calling insurance (Payer) for claim status and payment disputes Familiar with EPIC SYSTEM At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Optum is a drug-free workplace. Optum Global Solutions (Philippines) Inc. All rights reserved. #J-18808-Ljbffr

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