It Service Support Team Leader

IT Service Support Team Leader

Location: Manila

Responsibilities and qualifications not fully provided in a cohesive format. Original details indicate roles related to IT service support and stakeholder/vendor management with requirements including a bachelor’s degree, 3+ years in Corporate Admin, MS Office proficiency, and exposure to ISO certifications and government permits. Work location listed as Boni, Mandaluyong City. Schedule: 8:00 AM – 5:30 PM, with flexibility expected.

Manager, Accounts Payable Service Delivery (APAC)

Company: foodpanda (Delivery Hero Group) – APAC Finance Business Services

Location: Manila (preferred); provides lead for AP processes across 5 countries in the region. Responsibilities include building/leading a service delivery team, driving operational excellence and customer service, supporting new initiatives (e.g., invoice automation), and launching Business Reviews for new markets.

Responsibilities:

• Lead AP end-to-end processes for New Verticals; manage AP executives; ensure compliance with SLAs and KPIs.
• Collaborate with stakeholders to ensure efficient process operations; present performance results in governance forums.
• Maintain process documentation; drive standardized processes and systems across the region.
• Coordinate with Delivery Hero regional teams to implement policies and procedures; assist with audits.

Requirements:

• Bachelor’s degree in Economics, Finance, Business Management or equivalent.
• 5+ years in accounting/AP; experience with SLA/KPI-driven services; experience managing captive and outsourced teams (total ~10 FTEs).
• Strong communication; proficiency with CRM/ERP (SAP preferred); SQL/Tableau or similar; familiarity with ticketing systems (e.g., JIRA).

Nice to have: multi-national experience; second Asian language; proficiency in financial/operational controls; ability to work in a fast-paced environment.

Customer Support Associate

Location: Makati, Manila

Company: Unspecified BPO

Job type: Full-time onsite

Responsibilities:

• Respond to customer inquiries via phone or live chat; provide solutions; use Knowledgebase/FAQs; collaborate with Operations or KYC teams; escalate when needed; manage email queue; participate in coaching and improvement trainings.

Qualifications:

• 6 months+ customer service experience in BPO; strong English skills; ability to multi-task; fast-paced environment adaptability; problem-solving; ownership mentality; willingness to learn; basic computer skills; Filipino resident.

Orbit Teleservices – Customer Support Representative

Location: Bacoor, Cavite

Job type: Full-time, Permanent, Fresh graduate

Salary: From Php 19,000 per month

Responsibilities:

• Provide support to lower-level staff; schedule work to ensure coverage; monitor call priority; escalate as needed; prepare workload reports; handle telephone messages and information delivery.

Benefits includes health coverage after 3 months, 13th month pay, leaves, attendance bonus, gym discounts, training and development opportunities.

Customer Support Specialist / Up to 30k

Location: Manila

Company: Trinity Workforce Solutions

Qualifications:

• 6–18 months call center experience (Voice Account); HS graduate or 1st year college; onsite work; residents of Metro Manila or CALAMBA; willing to work night/shift.

Responsibilities:

• Resolve inquiries/requests; maintain files; provide timely service; strong communication and relationship skills.

Project/Service Manager

Location: Pasig

Company: Dempsey Resource Management Inc.

Requirements:

• Degree in Engineering; 5+ years in Project Management/Engineering; strong leadership and travel ability; driving license preferred.

Note: This description consolidates several postings with the intent to improve formatting and readability while preserving original content. While some entries contain extensive narrative in the source, this refinement focuses on clearly separated duties, qualifications, and location details using the allowed HTML elements.

#J-18808-Ljbffr

---