Technical Support Engineer Ii

About DelineaDelinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea's leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. Job Summary Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers.Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts and solve technical questions. This individual should have significant technical knowledge and understanding of IT, networking, and cyber security concepts, combined with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction. Responsibilities Provide post-sale technical support to customers and partners Assess and document reported customer issues Formulate and communicate resolution plans Gather necessary information and resources Investigate and reproduce case scenarios Provide clear customer responses and document corrective actions Requirements 1-2 years of proven relevant professional experience as a technical support agent or its equivalent In-depth knowledge and experience in at least some of the following: IT and System administration, Networking and data transport and encryption, Cloud infrastructure, Machine, network and services virtualization, Security concepts and methodologies, Relational databases and SQL language proficiency, .NET applications Preferred Qualities Troubleshooting and problem deconstruction Strong written and verbal English communication skills Ability to work diverse, international, customer and team environments Able to communicate technical concepts at a professional level in multiple languages is a plus Trustworthy, self-motivated, and reliable Accountability, transparency, and ownership Desire to work in a dynamic and challenging environment Organized and methodological with great attention to detail Prior or current security clearance - a plus Delinea Culture & Benefits We're passionate problem-solvers doing our part to make the world a safer place. We invest in people who are smart, self-motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression.We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, generous discretionary time off (DTO), and paid company holidays. Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr