Technical Support Engineer

Overview

Technical Support Engineer Cebu jobs in Mandaluyong? Pasig City, National Capital Region ₱ - ₱
Y Universal Access and Systems Solutions Inc.

Posted today

Job Description

• Provide technical support to the security solutions for our customers.
• Resolving tickets under security solutions such as, but not limited to, firewalls, UTM, email security, web security, cloud security, network access control, endpoint security.
• Responsible for creating and presenting technical documentations to the customers such as, but not limited to, Incident Report, Root Cause Analysis, Method of Procedure
• Handle the following principals such as, but not limited to: Trend Micro, Checkpoint

Qualifications

• Candidates must possess a Bachelor's/College Degree in ECE, Computer Engineering, Computer Science, IT or equivalent.
• Candidates must have at least a 1-year experience deploying, administering, or troubleshooting security solutions.
• Checkpoint Certified Security Administrator or Trend Micro Apex One Certification is an advantage.
• Must have working knowledge of security solutions from Trend Micro, Checkpoint or equivalent brand.

Senior Customer Support Engineer

Posted 1 day ago

Job Description

Senior Customer Support Engineer

At LeapXpert, we are revolutionizing business communication by seamlessly integrating consumer messaging apps with enterprise-grade security and compliance. Our mission is to transform workplace communication globally. We are growing rapidly and seek passionate, talented individuals to join our team. This is your opportunity to work on impactful projects using cutting-edge technologies with driven innovators from around the world. Apply now to be part of something revolutionary.

We are looking for a Senior Customer Support Engineer to assist customers with reporting incidents, initial triage and onboarding of a company\'s product or service and guide clients through installation and resolving issues as needed.

Responsibilities:

• Perform operation activities part of a support center that involves customer system operations, maintenance activities, documentations, and software release management
• Take ownership of customers\' issues and follow problems through to resolution. Identify, analyze and report testing results for an incident on production or DEV/UAT environments
• Coordinate with other departments to ensure customer service issues are resolved quickly and efficiently
• Identify and share process improvements to increase efficiency in customer service operations
• Help customers by answering questions, resolving problems, and providing information about products and services
• Report, track, and monitor defects in the defect tracking system; provide regular reports of overall performance by customer including SLA, CSAT
• Investigate defect reports from production support, isolate causes, inform development teams for fixes and retest
• Work with engineering to design delivery/support strategies; interpret QA issues for technical and non-technical users
• Support release and feature delivery directly with customers

Your skills and experience:

• 7+ years of experience as a support engineer or relevant roles, preferably in software space
• Experience with application support
• Deep understanding of fintech software, compliance solutions and/or Unified Communications is a plus
• Exposure to SaaS platforms and ITSM/ITIL knowledge is valuable
• Strong time management and multi-tasking abilities
• Experience in RCA and knowledge base documentation from incident reports
• Willing to learn new technologies
• Knowledge of testing methodologies; Agile is a plus

Why youll love working here:

• Attractive remuneration package
• Onsite work with a comfortable environment
• Collaborative team and Agile culture
• Opportunities to learn new technologies
• Career growth and challenging projects

Sounds like a good fit? Join LeapXpert

Customer Support

Makati City, National Capital Region ₱ - ₱ Y Lean Solutions Group

Posted 1 day ago

Job Description

We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents on a 3-month project-based contract, with the possibility of absorption into a regular position depending on performance and business needs.

This role handles customer inquiries, delivery instructions, and missing package requests via digital channels (website chat, SMS/text). Occasional email follow-ups; rare phone interactions handled by escalations or specialized teams.

Key Responsibilities:

• Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
• Provide follow-up support through email when necessary.
• Maintain professionalism and accuracy in communication across all channels.
• Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
• Ensure timely responses, with at least 80% of chats answered within 3 minutes.
• Meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month).
• Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
• Adhere to established processes and SLAs.

Qualifications:

• High School Graduate; College level or Graduate preferred.
• Prior customer service/BPO experience is an advantage but not required.
• Strong written communication and grammar.
• Ability to multitask with accuracy and quality.
• Comfortable using multiple digital platforms and tools.
• Strong problem-solving and customer-first mindset.

Performance Metrics:

• Productivity SLA: 80%+ chats within 3 minutes
• Quality SLA: 90%+ in audits

Customer Support

Posted 1 day ago

Job Description

We\'re looking for a Customer Support & Billing Specialist to deliver excellent support to an international client while coordinating with internal teams on follow-ups, quotes, and client needs. Responsibilities include providing customer support, follow-ups, collaborating with finance for daily operations, and preparing quotations.

What We\'re Looking For

• Bachelor\'s Degree in any field
• At least 1 year of customer service experience for international clients
• Excellent command of English
• Knowledge of HubSpot, QuickBooks, and quotations is an advantage
• Accounting background is a plus
• Strong judgment and problem-solving; ability to multitask
• Willingness to learn new tools and processes
• Must have reliable internet and home setup; open to shifting schedules and hybrid work

Customer Support

Mandaluyong, National Capital Region ₱ - ₱ Y IBEX Global Solutions (Philippines) Inc.

Posted 1 day ago

Job Description

Associate Customer Support Specialist within the Customer Success team. Responsibilities include frontline support, troubleshooting, and escalating issues. Duties include learning client software, triaging requests, collaborating with Engineering and Product, and contributing to customer success metrics.

Requirements:

• Bachelor\'s degree
• Years of customer-facing experience, preferably SaaS
• KSAs: problem solving, communication, multitasking, teamwork

Customer Support

Caloocan City, National Capital Region ₱ Y SapientBPO Valenzuela

Posted 1 day ago

Job Description

Mass hiring for Call Center Agents in Metro Manila sites. Responsibilities include resolving inquiries, updating records, and staying current with policies. Benefits include commissions, HMO, 13th month pay, and more.

Job Types: Full-time

• Additional leave
• Company events
• Health insurance
• Paid training

Customer Support

Baesa, National Capital Region ₱ - ₱ Y Tech Careers (by CaldwellCo)

Posted 1 day ago

Job Description

Non-voice customer support role suitable for fresh graduates or career shifters. Emphasis on strong typing, attention to detail, and written communication. No prior call center experience required.

Qualifications:

• Be at least 18 years old
• High School completion or equivalent
• Willing to explore STADS/ career shifter roles

What We Offer

• Salary up to 30,000 PHP
• HMO from Day 1
• Night differential, holiday pay, overtime
• Other benefits and opportunities for growth

Job Types: Full-time

Customer Support

Posted 1 day ago

Job Description

Non-voice and other customer support roles in various locations. Includes responsibilities like order management, complaint handling, and customer relationship building.

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