Restaurant Supervisor

1 week ago

Mandaluyong, Philippines Kasalo Inihaw At Bulalohan Full time

Overview A Restaurant Supervisor is responsible for overseeing and coordinating all aspects of a restaurant's daily operations to ensure smooth service, high-quality food, and customer satisfaction. They manage staff, handle customer issues, maintain inventory, and enforce food safety regulations. Responsibilities Core Responsibilities: Staff Management: Hiring, training, scheduling, and supervising staff, including servers, bartenders, hosts, and kitchen staff. Daily Operations: Overseeing and coordinating front-of-house and back-of-house operations, ensuring efficient service and smooth workflow. Customer Service: Addressing and resolving customer complaints, ensuring excellent customer service, and promoting a positive dining experience. Food Quality and Safety: Maintaining food quality standards, enforcing health and safety regulations, and ensuring adherence to food handling guidelines. Inventory Management: Managing inventory levels, ordering supplies, and ensuring adequate stock for daily operations. Performance Management: Conducting performance reviews, providing feedback to team members, and addressing any issues or concerns. Reporting and Analysis: Preparing reports on daily sales, inventory, and staff performance, and analyzing data to identify areas for improvement. Additional Responsibilities Oversee daily restaurant operations, manage staff, ensure quality standards, and maintain inventory Training: Providing training on food preparation, customer service, and safety procedures. Problem-Solving: Identifying and resolving issues that arise during daily operations, such as staff shortages, equipment malfunctions, or customer complaints. Cost Control: Implementing measures to reduce waste and minimize operational costs. Compliance: Ensuring compliance with all relevant laws, regulations, and policies related to food service and employment. Communication: Communicating effectively with staff, customers, and management to ensure clear communication and coordination. Cross-Departmental Coordination: Collaborating with other departments, such as marketing, accounting, and human resources. Qualifications Educational Qualifications: Diploma in Hospitality Management or related field. Experience Level: 3-5 years of experience in restaurant supervision or management. Skills and Competencies: Strong quality control, operations management, cost management, and inventory management skills. Proficient in computer use and fluent in English. Working Conditions: Fast-paced environment, evening and weekend shifts may be required. Qualities and Traits: Excellent teamwork, strong documentation, and effective written and verbal communication skills. #J-18808-Ljbffr

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