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Customer Care Associates

3 months ago

Pasig City, Philippines WHR Global Consulting Full time
WHR Global Consulting, a global talent solution provider is looking for a stellar candidate to fill the role of Customer Care Associates for its client based in Ortigas Center, Pasig City

This is for direct hiring and for a dayshift full-time role.

Requirements:

● Graduate of any 4-year course, preferably in communications or business management

● With at least 1 year working experience as Customer Care Asst. from real estate industry

● Fresh graduate can apply

● Proficient knowledge of customer service, preferably in the finance or real estate industry

● Outstanding communication skills, both written and verbal.

● Strong people skills.

● Excellent phone etiquette.

● Outstanding organizational skills.

Responsibilities: (day to day, expectations)

● Handle and address clients’ inquiries, requests, complaints and other after-sales communication initiated by clients

● Ensure customer service, proper client interaction and use of the system.

● Monitoring average turnaround time and overall team volume, analyzing and recommending improvements to better customer service

● Checking team to client interactions regularly to ensure quality of communications

● Monitoring and analyzing customer responses to gain new perspectives on improving customer interaction

● Creating summary reports for management as necessitated

● Resolving escalated customer issues, identifying departments to collaborate with for quick resolution

● Handle turnover of units to the clients