Customer Care Associates
2 weeks ago
If you think you match the qualifications below APPLY NOW and one of our Senior Recruitment Consultants will call you for a remote interview.
This is for direct hiring and for a full time role.
Duties:
● Handle and address clients’ inquiries, requests, complaints and other after-sales communication initiated by clients
● Ensure customer service, proper client interaction and use of the system.
● Monitoring average turnaround time and overall team volume, analyzing and recommending improvements to better customer service
● Checking team to client interactions regularly to ensure quality of communications
● Monitoring and analyzing customer responses to gain new perspectives on improving customer interaction
● Creating summary reports for management as necessitated
● Resolving escalated customer issues, identifying departments to collaborate with for quick resolution
● Handle turnover of units to the clients
Job Requirements:
● Graduate of any 4-year course, preferably in communications or business management
● With at least 1 year working experience as Customer Care Asst. from real estate industry
● Fresh graduate can apply
● Proficient knowledge of customer service, preferably in the finance or real estate industry
● Outstanding communication skills, both written and verbal.
● Strong people skills.
● Excellent phone etiquette.
● Outstanding organizational skills.
Candidates with attached CV and relevant experience will be considered for a phone interview.
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