Customer Service Representative

2 days ago

Pasig, National Capital Region, Philippines WHR Global Consulting Full time
Job Title: Customer Care Associate

WHR Global Consulting, a global talent solution provider, is seeking a highly skilled and dedicated individual to fill the role of Customer Care Associate for its client based in Ortigas, Pasig City.

Job Summary:

We are looking for a customer-focused professional to handle and address clients' inquiries, requests, complaints, and other after-sales communication initiated by clients. The ideal candidate will ensure customer service, proper client interaction, and use of the system, while monitoring average turnaround time and overall team volume, analyzing and recommending improvements to better customer service.

Key Responsibilities:
  • Handle and address clients' inquiries, requests, complaints, and other after-sales communication initiated by clients.
  • Ensure customer service, proper client interaction, and use of the system.
  • Monitor average turnaround time and overall team volume, analyzing and recommending improvements to better customer service.
  • Check team to client interactions regularly to ensure quality of communications.
  • Monitor and analyze customer responses to gain new perspectives on improving customer interaction.
  • Create summary reports for management as necessitated.
  • Resolve escalated customer issues, identifying departments to collaborate with for quick resolution.
  • Handle turnover of units to the clients.
Requirements:
  • Graduate of any 4-year course, preferably in communications or business management.
  • With at least 1 year working experience as Customer Care Asst. from real estate industry.
  • Fresh graduate can apply.
  • Proficient knowledge of customer service, preferably in the finance or real estate industry.
  • Outstanding communication skills, both written and verbal.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organizational skills.

Candidates with attached CV and relevant experience will be considered for a phone interview.

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