Team Leader Assistant – US Shift

4 weeks ago

Pasig, Philippines KMC Solutions Full time

Make your next big career move by applying as KMC Solutions' next ASSISTANT TEAM LEADER – US MARKET We’re looking for a people-focused, high-energy Team Leader to help guide our new BSD support team in Manila. This is a great opportunity for someone stepping into or early in their leadership journey, who has the drive, attitude, and vision to grow with the role. You’ll be leading a small, high-performing team that supports US-based prescribers, patients, and partners. Your focus will be on coaching, motivating, and developing your people to deliver service that’s accurate, caring, and consistently excellent. You’ll also play a key role in shaping how this team grows, embedding a culture of collaboration, quality, and continuous improvement from day one. On top of your salary, here are the exciting benefits you can look forward to: Competitive salary and leadership benefits. A genuine opportunity to grow your leadership career with a supportive team and experienced mentors. Comprehensive onboarding and client-specific training. A chance to be part of Symbos’ growth story while shaping a high-care, high-performance team from the ground up. A workplace where people care about you, your growth, and delivering great outcomes every day. The main responsibilities of a ASSISTANT TEAM LEADER – US MARKET include: Lead and inspire a small team of CX Specialists to deliver exceptional service every day. Coach and develop team members to achieve both individual and team KPIs. Handle escalations with empathy, professionalism, and a solutions-first mindset. Ensure all processes are followed accurately and consistently. Track team performance and provide constructive feedback and recognition. Hold regular 1:1s and team huddles to share updates, address challenges, and celebrate wins. Collaborate with the Operations Manager and client to identify improvements and growth opportunities. Support onboarding and training of new team members as the account expands. To apply, you must be an expert on the following requirements: 2-3years of relevant experience required Client facing experience required Leadership experience in a contact centre, CX, or related environment (team leader, supervisor, senior agent, or similar). Experience supporting US-based customers, ideally in retail, insurance, or healthcare. Strong English communication skills—clear, confident, and approachable. Passion for coaching and motivating others to be their best. Ability to see the bigger picture, think ahead, and adapt as the team grows. Comfortable working US business hours and adapting to seasonal peaks. It will also be favorable if you are knowledgeable in: Experience in small or start-up teams. Familiarity with CRM or case management systems. Strong organisational and problem-solving skills #J-18808-Ljbffr

  • Assistant Team Leader

    2 weeks ago

    Pasig, National Capital Region, Philippines Symbos CX Full time ₱2,000,000 - ₱2,500,000 per year

    At Symbos, we create connected experiences that begin with empathy, are powered by technology, and grounded in a culture that inspires trust, sparks innovation, and delivers meaningful outcomes. As one of the fastest-growing pioneers in customer experience, we support leading brands across industries including Telecommunications, Utilities, Finance,...

  • Team Leader

    2 weeks ago

    Pasig, National Capital Region, Philippines Asia Teleservices Inc Full time ₱720,000 - ₱1,080,000 per year

    Be part of our pioneering team and lead the way in a global lending company that values innovation, teamwork, and career growth. We are looking for a proactive and results-driven TEAM LEADER - COLLECTIONS to supervise, coach, and guide our team of Collections Specialists while ensuring operational excellence and account recovery targets are met.Job Key...

  • Team Leader

    2 weeks ago

    Pasig, National Capital Region, Philippines Asia Teleservices, Inc. Full time ₱400,000 - ₱800,000 per year

    Be part of our pioneering team and lead the way in a global lending company that values innovation, teamwork, and career growth. We are looking for a proactive and results-driven TEAM LEADER - COLLECTIONS to supervise, coach, and guide our team of Collections Specialists while ensuring operational excellence and account recovery targets are met. Job Key...

  • Team Leader

    2 weeks ago

    Pasig, National Capital Region, Philippines Asiatel Outsourcing Full time ₱900,000 - ₱1,200,000 per year

    Be part of our pioneering team and lead the way in a global lending company that values innovation, teamwork, and career growth. We are looking for a proactive and results-drivenTEAM LEADER - COLLECTIONSto supervise, coach, and guide our team of Collections Specialists while ensuring operational excellence and account recovery targets are met.Job Key...

  • Dining Team Leader

    2 weeks ago

    Pasig, National Capital Region, Philippines Frankie's New York Buffalo Wings Full time ₱350,000 - ₱550,000 per year

    Duties and Responsibilities:Dining Team Leader:Assist the Manager – On – Duty (MOD) & Supervisor – On – Duty (SOD) in controlling the Floor especially during peak hours. Ensure awesome guest service and hospitality by supervising Dining Team Members and maintaining fun, positive and high energy level. Monitor the dining area and ensure that all...

  • Team Leader

    2 weeks ago

    Pasig, National Capital Region, Philippines Enshored Inc. (External) Full time ₱25,000 - ₱40,000 per year

    Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.Our team is composed of...

  • Team Leader

    2 weeks ago

    Pasig, National Capital Region, Philippines Enshored Inc. (External) Full time ₱1,200,000 - ₱2,400,000 per year

    Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.Our team is composed of...

  • Team Leader

    4 weeks ago

    Pasig, Philippines Acquire Full time

    Team Leader page is loaded## Team Leaderlocations: Pasig Citytime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R9367We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting...

  • Technical Support Team Leader

    2 weeks ago

    Pasig, National Capital Region, Philippines Satori Executive Training OPC Full time ₱1 - ₱2 per year

    Technical Support Team LeaderNew Zealand-Based Technology CompanyA career with a leading New Zealand-based technology organisation offers the unique opportunity to work in a fast-growing environment at the forefront of intelligent transport solutions — enhancing road safety, improving productivity, and reducing environmental impact.Their mission is to...

  • Team Leader

    3 weeks ago

    Pasig, Philippines Datamatics CMS PH Full time

    The Team Leader for Customer Service will oversee a team of Customer Service Agents, ensuring that all inbound inquiries and FNOL claims are handled effectively. The role requires strong leadership skills and experience in the insurance industry, with a focus on customer care and claims management. Key responsibilities Lead and manage a team of Customer...