Assistant Team Leader

2 weeks ago

Pasig, National Capital Region, Philippines Symbos CX Full time ₱2,000,000 - ₱2,500,000 per year

At Symbos, we create connected experiences that begin with empathy, are powered by technology, and grounded in a culture that inspires trust, sparks innovation, and delivers meaningful outcomes. As one of the fastest-growing pioneers in customer experience, we support leading brands across industries including Telecommunications, Utilities, Finance, Energy, and Insurance.

We're looking for an Assistant Team Leader who will play a key role in driving team performance, ensuring service excellence, and motivating people to deliver results that customers can truly feel.

Key Responsibilities

  • Lead, coach, and develop a team to consistently meet and exceed service levels and KPIs

  • Monitor and improve customer satisfaction and quality metrics

  • Provide regular feedback to team members, highlighting both achievements and areas for growth

  • Foster a motivating and engaging team culture through recognition and incentive programs

  • Partner with clients and internal stakeholders to provide updates on team performance and progress

  • Prepare and present staff performance and productivity reports

Minimum Qualifications

  • Bachelor's Degree in any field (or equivalent work experience)

  • At least 1 year of experience as a Assistant Team Leader/Team Leader in a customer service or BPO environment

  • Proven ability to motivate and develop people while driving results

  • Excellent communication, organizational, and problem-solving skills

  • Willingness and ability to work in shifting schedules, depending on business needs

What We Offer:

  • HMO coverage starting Day 1

  • Performance incentives

  • Health and wellness initiatives to support your well-being

  • Access to learning & development programs to fuel your professional growth

  • A supportive environment where you can command your own career in a growing, innovative company

Take the lead with Symbos. Apply today and help us create meaningful outcomes while building the future of customer experience.

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