Customer Success, Senior Team Lead

3 weeks ago

Parañaque, Philippines Snappr Full time

Overview

At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world’s leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow through content that stands out.

Our culture is built on extreme ownership and peak performance. We are customer-obsessed, data-informed problem solvers who thrive on radical candor, embrace challenges by loving the dirt, and refuse mediocrity. We believe in accountability, humor, and diversity — and we’re united by a mission to help businesses tell better visual stories.

About the role

As a Senior Team Leader , you will manage Snappr’s enterprise accounts and drive exceptional results for our most valuable clients. In this role, you’ll lead a team of Customer Success Specialists, handle escalations, and partner with stakeholders to deliver results and growth. Your impact will be the lifeblood that powers Snappr’s growth and enables our enterprise clients to access high-quality visual content worldwide.

What you’ll do
  • Lead Snappr’s enterprise customer success function and ensure the success of our largest and most valuable accounts.
  • Recruit, train, and manage a team of Customer Success Specialists
  • Analyze the team’s productivity and quality, and identify areas for improvement
  • Recommend and execute initiatives to improve the team’s performance
  • Handle escalations and resolve our most challenging and complex problems
  • Manage special projects to help our most valuable customers and unlock growth
  • Hustle – take ownership of Snappr’s growth and do whatever it takes to get the job done
What you’ll need
  • 5+ years of experience leading Enterprise Customer Success teams, with a proven record of managing strategic accounts.
  • Strong experience in creating and analyzing reports to inform business decisions and stakeholder reviews.
  • Excellent data and project management skills, with strong proficiency in spreadsheets.
  • Excellent written and spoken English communication skills, with the ability to effectively engage with executive stakeholders.
  • A “let’s get it done” mindset.
  • Must be willing to report 100% onsite in Ortigas.
  • Must be willing to follow Pacific Hours (12 AM to 9 AM PH Time)
Job benefits
  • Competitive salary
  • Transportation allowance provided
  • 20% night differential (if applicable)
  • Health Insurance (Day 1 HMO w/ dependents)
  • Free daily meals
  • Paid Time Off
  • Company Equity
About the team

Snappr is the world’s largest on-demand marketplace for visual content. Our teams are entrepreneurial, collaborative, and impact-driven — solving complex customer challenges at a global scale. Every project you take on will contribute to how businesses tell their stories visually, helping us set the standard for visual content worldwide.

#J-18808-Ljbffr

  • Customer Service Team Lead

    4 weeks ago

    Parañaque, Philippines DigiPlus Interactive Corp Full time

    DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come. For more information, visit: Responsibilities Leads the customer service...

  • Team Lead Customs

    4 weeks ago

    Parañaque, Philippines DSV Road GmbH Full time

    Operational and Team Management Oversee assigned countries migrated into GBS MNL Customs team. Strategize to drive process optimization, accountability, and ownership Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA) Provide guidance on process design and optimization Propose process changes...

  • Team Lead Customs

    4 weeks ago

    Parañaque, Philippines DSV - Global Transport and Logistics Full time

    Job Req Number: 93855Time Type: Full Time Key Tasks & Deliverables: Operational and Team Management: Oversee assigned countries migrated into MNL ISSC Customs team. Develop strategies to optimize processes, ensure accountability, and foster ownership. Monitor team and individual performance to meet expected standards (based on defined SLA). Provide...

  • GAM Compliance Senior Lead

    4 weeks ago

    Parañaque, Philippines Johnson & Johnson Full time

    Overview At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Customer Service Team Leader

    4 weeks ago

    Parañaque, Philippines DigiPlus Interactive Corp Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from DigiPlus Interactive Corp DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus...

  • Senior Lead, Failure Analysis

    4 weeks ago

    Parañaque, Philippines Allegro MicroSystems Full time

    The Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each other and...

  • Operations Team Lead

    4 days ago

    Parañaque, Philippines Penbrothers Full time

    About Penbrothers Penbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR,...

  • Telemarketing Customer Service Team Leader

    4 weeks ago

    Parañaque, Philippines DigiPlus Interactive Corp Full time

    Overview DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come. For more information, visit: Responsibilities Lead, train, and monitor...

  • Customer Success Associate

    4 weeks ago

    Parañaque, Philippines RChilli Inc. Full time

    Job Description – Customer Success AssociateLocation: Philippines - Remote ( only Filipino Native should apply)Department: Customer Success / Client EngagementEmployment Type: Full-timeAbout RChilliRChilli is a global leader in providing parsing, matching, and enrichment solutions for the HR Tech industry. We partner with businesses worldwide to...

  • Customer Success Executive

    4 days ago

    Parañaque, Philippines Prenetics Full time

    Overview Prenetics (NASDAQ:PRE), a leading health sciences company, is dedicated to advancing consumer health. Our consumer initiative is led by IM8, a fast-growing health and wellness brand; Europa, one of the largest sports distribution companies in the USA; and CircleDNA, a leading direct-to-consumer DNA test. As the first healthcare company to establish...