Team Lead Customs

2 weeks ago

Parañaque, Philippines DSV - Global Transport and Logistics Full time

Job Req Number: 93855Time Type: Full Time Key Tasks & Deliverables: Operational and Team Management: Oversee assigned countries migrated into MNL ISSC Customs team. Develop strategies to optimize processes, ensure accountability, and foster ownership. Monitor team and individual performance to meet expected standards (based on defined SLA). Provide guidance on process design and optimization. Propose process changes to enhance efficiency and execution. Act as an ambassador of BSS MNL ISSC. Prepare and present performance reports to internal and external stakeholders. Ensure quality and compliance with NDA and adherence to established processes and SOPs. Collaborate with associates to improve productivity and foster positive stakeholder relationships. Maintain health and safety standards relevant to the working environment and staff. Plan and organize resource requirements effectively. Escalate irregularities to the Business Support Services Manager for Customs. Conduct weekly coaching sessions with team leads. Lead efforts to resolve recurring issues. Drive continuous improvement initiatives within the team and processes. Work under the guidance of superiors. Ensure timely completion of tasks and processes within agreed SLAs. Proactively seek ways to enhance team performance. Engage regularly with relevant stakeholders through touchpoints. Team Leadership & Coaching: Create a trusting, communicative, and collaborative team environment. Motivate and inspire team leaders and members. Lead by example, demonstrating consistent behavior with words. Facilitate problem solving and teamwork. Maintain healthy group dynamics and intervene when necessary. Help keep the team focused and on track to meet KPI targets. Support the migration of countries under the Customs team, both off-site and on-site. Address operational issues and manage employee performance and conduct as needed. About DSV – Global Transport and Logistics DSV is a dynamic, inclusive, and diverse workplace. We conduct our business with integrity, respecting different cultures and individual rights. Join us and become part of a high-performing company in the transport and logistics industry, with approximately 75,000 employees across over 80 countries. We are committed to sustainability and fostering a culture of respect, collaboration, and transparency. We support talented individuals in achieving their potential and advancing their careers. Visit dsv.com and follow us on LinkedIn , Facebook , and Twitter . #J-18808-Ljbffr

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