Telemarketing Customer Service Team Leader

6 days ago

Parañaque, Philippines DigiPlus Interactive Corp Full time
Overview

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.

For more information, visit:

Responsibilities
  • Lead, train, and monitor a team of Filipino telesales agents
  • Collaborate with the marketing and product teams to adjust strategies based on data insights
  • Generate regular reports and give presentations to Chinese-speaking management
  • Optimize call scripts and agent performance based on data
  • Develop incentive programs to boost agent motivation and performance
Qualifications
  • At least 3 years of experience as a Team Lead or Supervisor in a call center environment
  • Strong background in data analysis, KPI tracking , and reporting
  • Proficiency in Excel/Google Sheets , knowledge of BI tools (e.g., Power BI, Tableau) is a plus
  • Fluent in English; Chinese-speaking ability is a strong advantage
  • Experience working in BPO, telesales, or iGaming industries preferred
  • Strong communication, leadership, and organizational skills
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Customer Service
Industries
  • Entertainment Providers
#J-18808-Ljbffr

  • Customer Service Team Leader

    6 days ago

    Parañaque, Philippines Digiplus Interactive Corp. Full time

    Overview DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come. Insurance Health & Wellness HMO Responsibilities Leads the customer...

  • Telemarketing Staff

    1 week ago

    Parañaque, Philippines Out of the Box Practices, Inc. Full time

    Job Summary: The Telemarketing Staff is responsible for reaching out to potential and existing bidders to invite them to participate in weekly auctions. The role focuses on increasing bidder turnout through clear communication, courteous service, and effective promotion of IRA Auction events. Duties & Responsibilities: Call and follow up with regular...

  • Customer Service Team Leader

    6 days ago

    Parañaque, Philippines DigiPlus Interactive Corp Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from DigiPlus Interactive Corp DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus...

  • Team Leader

    6 days ago

    Parañaque, Philippines Avanteph Staffing and Consultancy Inc. Full time

    We are seeking a dedicated and motivated Team Leader - Food & Beverage to oversee daily store operations and ensure excellent customer service. The ideal candidate should have strong leadership skills, experience in food and beverage preparation, and a commitment to maintaining quality standards. If you thrive in a fast-paced environment and enjoy working...

  • Customer Service Team Lead

    6 days ago

    Parañaque, Philippines DigiPlus Interactive Corp Full time

    DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come. For more information, visit: Responsibilities Leads the customer service...

  • Store Team Leader

    6 days ago

    Parañaque, Philippines Topserve Service Solutions, Inc. Full time

    Job Description Basic Accountabilities: To assists the Store Supervisor/Manager on: Ensuring the strict implementation of Standard Operating Procedure. Informing his/her direct superiors in all matters relevant to the operations properly. Acting as a link between employees and management. Listening attentively to crew suggestions and complaints and to take...

  • Team Lead Customs

    6 days ago

    Parañaque, Philippines DSV Road GmbH Full time

    Operational and Team Management Oversee assigned countries migrated into GBS MNL Customs team. Strategize to drive process optimization, accountability, and ownership Monitor team and individual performance and ensure that performance is within expectation (based on defined SLA) Provide guidance on process design and optimization Propose process changes...

  • Training Specialist

    6 days ago

    Parañaque, Philippines DigiPlus Interactive Corp Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from DigiPlus Interactive Corp DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus...

  • Team Lead Customs

    6 days ago

    Parañaque, Philippines DSV - Global Transport and Logistics Full time

    Job Req Number: 93855Time Type: Full Time Key Tasks & Deliverables: Operational and Team Management: Oversee assigned countries migrated into MNL ISSC Customs team. Develop strategies to optimize processes, ensure accountability, and foster ownership. Monitor team and individual performance to meet expected standards (based on defined SLA). Provide...

  • Drafting Team Leader

    6 days ago

    Parañaque, Philippines BMD Group Full time

    Overview Join to apply for the Drafting Team Leader role at BMD Group 1 day ago Be among the first 25 applicants About BMD BMD is Australia’s leading integrated engineering, construction and urban development business. As the largest privately owned civil contractor in Australia, BMD is at the forefront of excellence, with a growing international...