Short-Term Rental Guest Services Agent

2 weeks ago

Angeles, Philippines Better Talent by Laveer & Co. Full time
COMPANY OVERVIEW: Join our dynamic team at Beachside VR, a flourishing hospitality management company based in Florida, USA. Established over 2 years ago, we specialize in managing short-term rentals and hotels, delivering exceptional experiences to our guests and property owners. We’re currently undergoing huge growth and are in search of new team membersPOSITION SUMMARY: We are excited to expand our team with the addition of two Short Term Rental Guest Services Agents. In this vital role, you will be the heart of our guest interactions, ensuring their stays are seamless and memorable.RESPONSIBILITIES: Your responsibilities will include:
  • Promptly responding to guest inquiries and communications.
  • Answer guest phone calls
  • Effectively resolving guest issues to ensure satisfaction.
  • Coordinating with internal teams, including cleaning and maintenance, to maintain high standards of service.
  • Updating reservations accurately for proper accounting.
  • Liaising with platforms like Airbnb and VRBO to resolve any channel-specific issues.
QUALIFICATIONS: Required Skills and Qualifications:
  • Proficiency with OTA booking channels Airbnb, VRBO, Expedia, Booking.com, etc
  • Guesty (or similar short-term rental property management systems)
  • Fluent in English, both in writing and speaking.
  • Experience with Google Workspace (Gmail, Google sheets, Google docs).
  • Strong problem-solving skills and a customer-focused mindset, even when under pressure.
  • Ability to work independently and manage multiple tasks effectively.
Work Hours and Location: We are looking to fill two full-time, long-term positions:
  • One overnight shift (EST hours)
  • One daytime shift (EST hours)
Please note that this role requires a commitment of 40 hours per week by the computer and is not compatible with holding another job.Salary and Benefits:
  • $800 - $1,000 USD per month based on experience
  • Two weeks of paid vacation after the first six months.
  • A fun and engaging work culture.
  • Potential for performance bonuses.
  • 13 Month Pay
Additional Requirements:
  • Work Area: Distraction-free with professional settings.
  • Dual Monitors: For enhanced multitasking and efficiency.
  • Must have a stable high-speed internet connection and a contingency plan for backup.
  • A computer capable of handling necessary software and tasks.
  • Familiarity with Google Workspace is essential; knowledge of Guesty and Slack is a plus.
  • We look forward to seeing your application and welcoming you to our team.
COMPENSATION & BENEFITS: Monthly Salary: $800 - $1,000Benefits:
  • Paid time off such as PTO, sick days, and vacation days
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