(fluent Chinese) Customer Support Consultant, short-term

5 days ago


Angeles, Philippines SupportYourApp Full time

Overview

Customer Support Consultant, short-term (emails/chats) – fluent Chinese

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies globally. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support with 8 hubs worldwide. We value an inclusive, people-first approach and offer a home-office setup for this role.

What you will do
  • Provide exceptional customer support via chats and emails
  • Build positive, long-lasting relationships with customers
  • Meet team KPIs
  • Stay up-to-date with cutting-edge technology
  • Securely handle customers\' sensitive information
  • Apply best practices for customer happiness
  • Maintain working knowledge of our client\'s products and services
  • Communicate with developers and other departments across IT companies
What you need to succeed
  • Chinese and English both at least B2/upper-intermediate level
  • Experience in a customer support role
  • 2–3 years of experience with live chats and emails
  • Finance/Economics/Mathematics or related qualification
  • Interest in crypto or stock exchange
  • Analytical and research skills
  • Personal laptop or computer (at least 8 GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Nice to have
  • Experience in crypto/finance
  • Experience with Salesforce or Zendesk
Benefits and perks
  • Flexible schedule
  • Short-term cooperation for at least 1 month
  • Fully remote work
  • Inclusive international environment
  • Compensation in USD
  • Bonuses for referring friends
  • Paid intensive training
  • Work-life balance
  • Responsive management focused on growth and long‑term cooperation
  • Opportunities for self-development
About us

SupportYourApp is a multinational company providing secure technical, customer support, and CX services for tech companies worldwide. We welcome people from diverse backgrounds and experiences. Send your CV in English highlighting your outstanding skills

Visit our website:

EEO statement: We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic prohibited by law in the provision of opportunities and benefits.

For reference: Manila and Pasay, Philippines; remote opportunities available.

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