(fluent Chinese) Customer Support Consultant, short-term

5 days ago

Angeles, Philippines SupportYourApp Full time

Overview Customer Support Consultant, short-term (emails/chats) – fluent Chinese SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies globally. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support with 8 hubs worldwide. We value an inclusive, people-first approach and offer a home-office setup for this role. What you will do Provide exceptional customer support via chats and emails Build positive, long-lasting relationships with customers Meet team KPIs Stay up-to-date with cutting-edge technology Securely handle customers\' sensitive information Apply best practices for customer happiness Maintain working knowledge of our client\'s products and services Communicate with developers and other departments across IT companies What you need to succeed Chinese and English both at least B2/upper-intermediate level Experience in a customer support role 2–3 years of experience with live chats and emails Finance/Economics/Mathematics or related qualification Interest in crypto or stock exchange Analytical and research skills Personal laptop or computer (at least 8 GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload) Nice to have Experience in crypto/finance Experience with Salesforce or Zendesk Benefits and perks Flexible schedule Short-term cooperation for at least 1 month Fully remote work Inclusive international environment Compensation in USD Bonuses for referring friends Paid intensive training Work-life balance Responsive management focused on growth and long‑term cooperation Opportunities for self-development About us SupportYourApp is a multinational company providing secure technical, customer support, and CX services for tech companies worldwide. We welcome people from diverse backgrounds and experiences. Send your CV in English highlighting your outstanding skills Visit our website: EEO statement: We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic prohibited by law in the provision of opportunities and benefits. For reference: Manila and Pasay, Philippines; remote opportunities available. #J-18808-Ljbffr

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