Account Coordinator | Onsite | Ortigas | Night Shift

Thrive in a Role that Respects Your Time In the facilities management industry, every detail matters—from scheduling technicians to keeping systems running like clockwork. But here, it’s not just about keeping businesses operational; it’s about keeping you balanced. Join a role that values precision at work and peace outside it, proving seamless service starts with a well-balanced professional. Job Description As an Account Coordinator , you’ll handle customer communication, order coordination, and service scheduling to ensure smooth nationwide operations. This role suits proactive professionals with strong communication skills and a passion for delivering exceptional service in a fast‑paced, customer‑driven environment. Job Overview Employment type: Full‑time Shift: Night Shift, Shifting Schedule Work setup: Onsite, Ortigas Exciting Perks Await Competitive Salary Package Night differential pay to maximize your earnings HMO coverage with free dependent upon regularization Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks) Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.) Unlimited upskilling through Emapta Academy courses (Want to know more? Visit ) Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more) Unlimited opportunities for employee referral incentives across the organization Standard government and Emapta benefits Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash) Fun engagement activities for employees Mentorship and exposure to global leaders and teams Career growth opportunities Diverse and supportive work environment The Qualifications We Seek Minimum 1 to 3 years of experience in retail, customer service, or similar roles Customer‑oriented with a service‑first mindset Tech‑savvy and adaptable to new software and systems Outgoing and personable, with strong interpersonal skills Motivated and proactive, demonstrating a strong work ethic Team‑oriented with the ability to collaborate effectively Excellent communicator, both verbally and in writing High school diploma or equivalent experience Your Daily Tasks Respond promptly to incoming calls and emails from clients to generate quotes, process orders, and coordinate dispatches nationwide Research and identify the specific equipment or specialists required for each request and coordinate operations accordingly Provide courteous and informative customer support, showcasing a comprehensive understanding of services and capabilities Collaborate with team members to address and resolve significant client issues such as delays or delivery difficulties Follow up with clients to ensure satisfaction, monitor job progress, and promptly address concerns Participate in limited on‑call service rotations with compensation Be available to work on‑call rotations as required About the Client Keeping Businesses Connected, Anytime, Anywhere Our client, National Dispatch Group, is a trusted facilities services partner providing rapid, reliable dispatch solutions across the United States. With a nationwide reach and commitment to operational excellence, they deliver high‑quality support that keeps commercial operations running without disruption. Their collaborative, service‑driven approach ensures every client experience is smooth, professional, and efficient. Welcome to Emapta Philippines Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 , Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like‑minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra #J-18808-Ljbffr