Accounts Receivable Specialist

1 week ago

Cagayan de Oro, Philippines Safeguard Global Full time

Schedule: Full-time | must be available to work Pacific Time hours, 8:00 a.m.–4:30 p.m. Monday–Friday

About the Role

We are seeking a detail-oriented and persistent Accounts Receivables Associate to support property management operations. This role will report directly to the CEO and Controller, with responsibility for billing, collections, and resident account management. The ideal candidate will have prior experience in residential tenant debt collection, property management accounting, and a strong ability to communicate effectively with tenants and management staff. A positive, solutions-focused attitude and persistence are key to success in this role.

Key Responsibilities
  • Send payment reminders via email, text, and phone calls; follow up with tenants and program staff to collect unpaid balances.
  • Work with site managers and tenants on payment plans and updates.
  • Review delinquency reports monthly with managers.
  • Participate in phone or video meetings with site managers and agencies to coordinate collection efforts.
  • Record rent receipts in AppFolio and ensure tenant accounts are accurate.
Rent Increase Processing
  • Draft rent increase proposals for manager review.
  • Email rent increase letters to site managers for serving and mailing.
  • Notify relevant housing programs (e.g., Section 8) of rent increases.
Move-Out Accounting
  • Process charges, credits, and invoices for tenant move-outs.
  • Follow up with site management staff for documentation on move-outs.
Small Claims & Collections Processing
  • File small claims and coordinate with site staff on court appearances.
  • File cases with collections agencies when required.
  • Request inspections of delinquent units for abandonment checks.
  • Draft and issue lease violation letters, 3-day pay or quit, and perform-or-quit notices.
  • Ensure habitability inspections and reports are current before issuing notices.
  • Compile documentation for attorneys to file unlawful detainers (UDs) and manage ongoing communication with legal teams.
  • Maintain a shared drive tracker of nuisance and non-payment cases.
Qualifications
  • Prior experience collecting residential tenant debt and processing unlawful detainers.
  • Previous experience in property management or a related field.
  • Strong problem-solving skills with persistence and attention to detail.
  • Ability to multitask, prioritize, and work independently.
  • Strong English verbal and written communication skills; negotiation experience preferred.
  • Positive, customer-service oriented attitude.
  • Experience with residential property management software (AppFolio strongly preferred).
  • Tech-savvy, able to work effectively in a remote environment.
  • Full-time role, 40 hours per week, Monday–Friday (8:00am–4:30pm PST).
  • All necessary software and credentials will be provided.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Finance and Customer Service
Industries
  • Real Estate and Real Estate and Equipment Rental Services

Note: This description reflects the core responsibilities and qualifications for the Accounts Receivables Associate role and may be subject to change based on organizational needs.

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