IT Support Specialist

2 days ago

Philippines Bold Business Full time
Overview

We are seeking an experienced and proactive IT Support Specialist to oversee daily IT operations and ensure the stability, integrity, and efficiency of our technology infrastructure. This role will be instrumental in managing a team of IT professionals, guiding the implementation of IT solutions, and ensuring high-quality technical support across the organization. The ideal candidate is a strong leader with hands-on technical expertise, excellent problem-solving skills, and a passion for driving operational excellence in IT service delivery.

Responsibilities
  • Supervise and manage the day-to-day activities of the IT support team, ensuring timely and effective resolution of technical issues.
  • Monitor and maintain performance of computer systems, networks, and enterprise applications.
  • Oversee installation, configuration, and maintenance of hardware, software, and network systems.
  • Implement and enforce IT policies, procedures, and best practices to ensure system security, compliance, and efficiency.
  • Manage helpdesk operations: assign, track, and close tickets while ensuring high end-user satisfaction.
  • Coordinate with vendors for procurement, support, licensing, and service-level agreements (SLAs).
  • Ensure proper execution of regular backups, system updates, and disaster recovery testing.
  • Support IT budgeting, resource planning, and forecasting in alignment with organizational goals.
  • Conduct performance evaluations, training, and coaching for IT staff to foster growth and excellence.
  • Provide advanced technical guidance and escalate complex issues to the IT Manager when necessary.
Requirements
  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • 5+ years of experience in IT operations, with at least 2 years in a supervisory or team lead role.
  • Strong knowledge of network administration, system security, cloud platforms, and enterprise software.
  • Demonstrated ability to manage IT support operations and implement IT service best practices.
  • Excellent leadership, communication, and problem-solving skills.
  • Experience with vendor management and budgeting is preferred.
  • Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft, ITIL, etc.) are a plus.
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for professional development and certifications
  • Collaborative and growth-oriented work environment
  • A chance to make a meaningful impact on the organization’s technology roadmap
About Bold Business

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Software Development
#J-18808-Ljbffr

  • IT Operations Specialist

    2 weeks ago

    Philippines Peak Support Full time $4,000 - $6,000 per year

    :We are seeking an experienced IT Operations Specialist to join our team and provide technical assistance and support to end users within our organization. The primary focus of this role will be managing basic to intermediate tasks in the Microsoft 365 Admin Center and Azure AD, while also providing general hardware and software support to ensure smooth...

  • Email Campaigns Specialist

    1 week ago

    Philippines Support Tech Full time $70,000 - $120,000 per year

    About UsSupport Tech LLC is a nationwide partner for on-site IT solutions. We provide "smart hands" support for remote teams, IT deployments, and staffing to ensure operational continuity for multi-site businesses. Our mission is to deliver reliable, expert on-site support—fast, efficient, and within SLA.The OpportunityWe're looking for a results-driven...

  • Email Campaigns Specialist – Remote

    6 days ago

    Philippines Support Tech Full time $70,000 - $120,000 per year

    About UsSupport Tech LLC is a nationwide partner for on-site IT solutions. We provide "smart hands" support for remote teams, IT deployments, and staffing to ensure operational continuity for multi-site businesses. Our mission is to deliver reliable, expert on-site support—fast, efficient, and within SLA.The OpportunityWe're looking for a results-driven...

  • Customer Support

    6 days ago

    Philippines Swim it Right Full time ₱26,000 - ₱29,000 per year

    About Swim it Right:Swim it Right is a leading swim school based in Singapore dedicated to providing high-quality swimming lessons. We are expanding our team and seeking motivated and customer-focused individual to join our team as a Customer Support Representative. This is a fully remote position, and we are specifically looking for candidates based in the...

  • WordPress Website Specialist

    2 weeks ago

    Philippines Phoenix Support Services Inc. Full time $60,000 - $80,000 per year

    This is a remote position. "More than just a job, we offer an opportunity to grow. Come and be part of our growing team" Leading by #PuttingPeopleFirst, Phoenix Support Services is the in-house support center of Advanced Digital Media Services, a full-service digital marketing company in Florida and Colorado, United States. Located in the Philippines, we...

  • Performance media marketing

    2 weeks ago

    Philippines Global Pacific Support Full time $4,000 - $6,000 per year

    1 month ago Be among the first 25 applicantsGLOBAL PACIFIC SUPPORT is seeking a talented and data-driven Performance Media Marketing specialist to join our innovative marketing team. In this role, you will be responsible for designing, executing, and optimizing performance-driven digital marketing campaigns across various platforms, including search engines,...

  • IT Support First Level

    2 days ago

    , , Philippines Valeo IT Full time

    Language skills Language skills: Mandarin, English Responsibilities Manage IT requests and incidents, including identifying, documenting, categorizing, prioritizing and providing initial support according to established procedures to ensure service quality Supporting end users through telephone and remote support tools. Analyze issues and provide...

  • Support Specialist

    2 weeks ago

    Philippines Coefficient Full time $60,000 - $80,000 per year

    Who we are Coefficient is a VC-backed SaaS startup based in the SF Bay Area. We are building a remote-first company with a focus on hiring the best talent regardless of location. Our culture is centered around people who are smart, driven, curious and collaborative. We are embarking on a journey to unleash the power and flexibility of spreadsheets across...

  • Revit Specialist

    2 days ago

    , Metro Manila, Philippines Support Studios Manila Full time

    Overview Revit Specialist / Architect (Mandaluyong City, Philippines) — Full Onsite Are you a Revit pro ready to take your architectural skills global? We’re looking for a Revit Specialist / Architect to deliver high-quality designs, detailed documentation, and innovative solutions across a growing portfolio of projects. What You’ll Do Develop...

  • Product Specialist

    2 days ago

    , Pangasinan, Philippines HRSI Human Resource Specialist Inc. Full time

    Overview Employee Recognition and Rewards | Incentives | Government Mandated Benefits | Professional Development | Job Training | Maternity & Paternity Leave, Solo Parent Leave Responsibilities Monitor product performance and gather feedback from stakeholders and customers. Support the sales team with product knowledge, demos, and customer queries. ...