Customer Support

2 days ago

Philippines Swim it Right Full time ₱312,000 - ₱348,000 per year

About Swim it Right:

Swim it Right is a leading swim school based in Singapore dedicated to providing high-quality swimming lessons. We are expanding our team and seeking motivated and customer-focused individual to join our team as a Customer Support Representative. This is a fully remote position, and we are specifically looking for candidates based in the Philippines to support our operations in Singapore.

Job Title: Customer Support

Reports To: Operations Supervisor

Employment Type: Full-Time

About the Role

We're looking for a dedicated and customer-focused individual to join our team As Customer Support, you'll be the first point of contact for parents and students—helping with inquiries, managing enrollments, coordinating class arrangements, and ensuring smooth communication between parents, coaches, and our operations team.

If you enjoy working in a fast-paced environment, have great communication skills, and love providing excellent service, we'd love to meet you

Key Responsibilities

  • Respond to new customer inquiries and assist with enrollments.
  • Manage class schedules, rescheduling, and replacement class bookings.
  • Handle customer communication via WhatsApp, email, and phone calls.
  • Send class reminders, follow-ups, and announcements to parents.
  • Coordinate with coaches and parents on class changes or special requests.
  • Keep accurate records in the Udio system.
  • Ensure replacement classes are arranged and confirmed within 2–3 days.
  • Support billing processes: confirm payments and respond to billing inquiries.
  • Record unresolved issues in for proper tracking.

Qualifications

  • Strong communication and interpersonal skills.
  • Organized, reliable, and detail-oriented.
  • Ability to multitask and thrive under pressure.
  • Customer-focused with a problem-solving mindset.
  • Familiarity with WhatsApp, email, and platforms like Udio or is an advantage.
  • Prior experience in customer service, education, or admin support is preferred.

What We're Looking For

  • Professional yet approachable attitude.
  • A team player who collaborates well with others.
  • Flexible and adaptable as processes evolve.
  • Basic proficiency in Chinese is a plus.

Job Type: Full-time

Pay: Php26, Php29,000.00 per month

Benefits:

  • Paid training
  • Pay raise
  • Work from home

Experience:

  • Scheduling: 2 years (Required)
  • Customer service: 3 years (Required)

Language:

  • Chinese (Preferred)

Work Location: In person

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