Quality Manager(With Relocation Package)

4 weeks ago

General Santos, Philippines Virtual Staffing Solutions Full time

Overview

We are looking for a Quality Assurance (QA) professional with a strong background in the telecommunications industry. This role centers on managing and enhancing quality standards through coaching, calibration, and detailed analysis, ultimately boosting overall business performance.

Responsibilities
  • Quality Management: Oversee and improve quality standards within the operational environment, leveraging at least one year of relevant experience.
  • Performance Analysis & Reporting: Conduct regular weekly and monthly business reviews, analyzing data to identify trends and areas for improvement.
  • Team Coaching & Development: Provide ongoing coaching and development to Quality Analysts and Supervisors, ensuring consistent performance and adherence to standards.
  • Calibration & Facilitation: Facilitate call calibrations, listening sessions, and huddles with various management levels, ensuring consistent quality assessment.
  • QA Process Management & Reporting: Develop and maintain the QA playbook, lead TQA reviews, and report directly to the CEO on quality performance.
Skills, Knowledge & Expertise
  • Analytical & Reporting Skills: Strong ability to analyze data, identify trends, and create detailed reports.
  • Coaching & Communication: Excellent communication and coaching skills, with the ability to effectively train and develop team members.
  • QA Process & Calibration: In-depth understanding of QA processes, including call calibration and quality assessment methodologies.
Perks and Benefits When You Join VSS
  • HMO Coverage starting Day 1
  • 1 Paid Vacation Leave
  • Leaves Convertible to Cash
  • Life and Accident Insurance
  • Health Insurance
  • Night Differential Pay
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