Transformation Lead

.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.Job DescriptionWhat does a **Transformation Lead**This is an Individual Contributor/Senior Manager-level role that will be responsible to **lead the end-to-end Transformation activities for TaskUs**.In this capacity, the candidate must exhibit **strong technical, domain and business expertise in the BPO space and its cross-functional impact**. This role will primarily be responsible for **enabling different functional areas at TaskUs to deploy technology-driven solutions that will address current problems and develop scalable initiatives** to manage future trends, thus requiring strong mental agility to handle complex, multi-step activities and apply sound principles to solve identified gaps. As a **Transformation Lead**, you will:* Support Global Transformation initiatives related to Global Service Delivery & Operations.* Diligently execute TaskUs’ Transformation Model and partner with Executive Stakeholders globally to achieve geo-agnostic strategies and goals.* Develop Technology-driven Solutions based domain and industry knowledge, sound judgment, objective data mining and strong problem solving skills.* Collaborate and partner with the Global Transformation Team to proactively identify tech solutions that drive efficiencies, enhance quality, and drive operational optimization.* Integrate with TaskUs’ Executive Leadership Team on a daily basis to deliberate, discuss, agree and influence decisions that are in line with our corporate goals, and be able to translate strategies into actionable milestones.Do you have what it takes to become a **Transformation Lead*** An Innovator with at least 5 years of BPO experience as an Operations, WFM, Training, Data Science and/or QA Leader that handles multinational clients. Must have extensive experience in account/vendor management and has worked directly with client point-of-contacts and executive leaders.* Is knowledgeable in BPO methodologies and is inherently capable of driving domain-specific discussions related to process improvement and optimization within the organization.* Has expertise in strategizing, building and deploying a digital strategy leveraging RPA, LLM and Generative AI solutions based on Operational needs. Has experience in leading technology transformation projects, managing teams, and working with a global organization to roll out the various programs, solutions and initiatives required.* Strong Project Management skills and must be able to exhibit above-average aptitude in cross-functional implementation at a global scale.* Must have above average oral and written communication skills and is able to interact with confidence across all levels of the organization. Has high aptitude on Stakeholder, Risk & Change Management and must exude a high degree of authority, confidence and emotional intelligence in the workplace.* Must show balance of working cohesively within a team environment, a true people-person with a witty and positive attitude, able to manage both vertical and horizontal hierarchies while at the same time be self-directed, agile and level-headed to receive constant feedback.* A mature professional that can showcase TaskUs’ Core Values and is able to confidently navigate stressful situations with ease.Education* Bachelor’s degree in any related discipline is preferred but not required.****How We Partner To Protect You:**** TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.****DEI:**** In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to *opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.*We invite you to explore all TaskUs career opportunities and apply through the provided URL **.******About TaskUs:**** TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.****What We Offer:****to learn more about our #RidiculouslyGood Culture & life at TaskUs.At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us Let's change the way the world works.TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:* You will never be asked for payment information or banking information during the application or interview process.* We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us* Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.We have identified several clues to watch out for to help you identify and avoid recruiting scams:* TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.* TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.* If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts,
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