OTC Process Expert

3 days ago

Metro Manila Philippines Fresenius Medical Care Full time

OTC Process Expert & Transformation Lead Join to apply for the OTC Process Expert & Transformation Lead role at Fresenius Medical Care. The Order to Cash Process Expert & Transformation Lead is responsible for driving process standardization across the end‑to‑end Order to Cash (O2C) value chain. The role leads high‑priority, cross‑functional transformation and simplification initiatives that impact O2C processes. It focuses on achieving convergence across functions toward a unified end‑to‑end process taxonomy, service delivery model, and performance metrics, while steering enterprise‑wide transformation programs to shape a stakeholder‑aligned future state for the Inventory process. Responsibilities Leads the design and implementation of processes within Order to Cash, with a specific focus on the Order to Invoice process and inter‑departmental handoffs. Collaborates closely with the Global Process Owner and key stakeholders to define future‑state processes, roadmaps, service delivery models, and performance metrics. Maintains and governs process documentation, ensuring the consistent application of global standards and policies. Supports SAP S/4HANA and other ERP implementations by translating business requirements into optimized O2C process solutions. Oversees the execution of projects, ensuring timely delivery within scope and alignment with strategic business objectives. Facilitates workshops and working sessions with global teams to foster alignment, engagement, and adoption of process changes. Continuously monitors process performance, identifying gaps and driving opportunities for improvement and innovation. Provides mentorship to process analysts and guidance to process operators to build capability and ensure operational excellence. Requirements Bachelor’s degree in Business Administration, Finance, Accounting, Economics, Supply Chain Management, or a related field. Advanced degree preferred. Proven experience in leading cross‑functional process improvement or transformation initiatives within a global business environment. Experience and Skills 8–12 years of relevant experience in Order‑to‑Cash (O2C) processes, focusing on order management, order entry, billing and invoicing, credit management, dispute management, and coordination with logistics and customer service teams. Experience in leading cross‑functional process improvement or transformation initiatives within a global business environment. Responsibility for budget creation and management. Strong knowledge of ERP systems (e.g., SAP, Oracle) with hands‑on involvement in system implementations or upgrades; S/4HANA experience is a bonus. Familiarity with process design methodologies and frameworks (e.g., BPMN, Lean Six Sigma); certification (e.g., Lean Six Sigma Green/Black Belt) is a plus. Experience with shared services or Global Business Services (GBS) environments preferred. Strong analytical and communication skills, with the ability to influence across functions and levels of the organization. Project management experience or certification (e.g., PMP, PRINCE2) is an added advantage. Travel: up to 20%. SUPERVISION: Report into GPO/Head of GBS Process Management. #J-18808-Ljbffr

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