Finance Systems Support

Finance Systems Support & QA Engineer Say hello to possibilities. We are RingCentral, a global leader in cloud-based communications and collaboration software. We are looking for a full-time Finance Systems Support & QA Engineer to join our Enterprise Applications team. In this position, you will work with business partners, technology architects, and system analysts to help support Enterprise Applications financial systems. As an applications engineer, you will apply technical and functional knowledge to analyze system issues, perform bug triage, coordinate with multiple cross‑functional teams, and find solutions. You will be responsible for documenting detailed processes, performing systems configuration, scripting, bug fixes, testing, implementation, continuous improvement, and ongoing support. Working Hours : This position requires the candidate to work in a global environment which needs collaboration with business partners and leaders, in US Pacific time zone (8:00 AM-5:00 PM PT). Responsibilities Maintenance and daily management of finance business applications. General system administration of ERP system and processes. Provide front line support for all finance tickets and operational issues for multiple systems like NetSuite, Coupa, and Concur. Prioritize tickets and execute activities independently via Freshservice/JIRA. Work with various IT and Finance teams to investigate system production support issues and ensure timely resolution. Lead multiple finance systems user access provisioning, updates, and ensure data accuracy. Work hands‑on to solving technical/systems issues by investigating system configurations and integrations to other IT systems. Develop and execute test plans for finance systems, validate data accuracy, and perform functional testing. Proactive and takes initiative to gather information, investigate gaps/issues, identifies potential solutions and presents to both Business and IT stakeholders. Facilitate review sessions with functional owners, subject‑matter experts and identify opportunities for automation to reduce manual ticket resolution. Collaborate with other technology leaders on the implementation and operation of Incident Management and Change Management. Analyze, create and maintain metrics for governing around SLA. Engage in other areas of Finance such as SOX Compliance and Reporting. Qualifications & Skills Bachelor's degree in Computer Science/Engineering, Business Administration, Finance/Accounting or equivalent practical experience. 3‑7 years of experience in application support preferably in any ERP Finance systems. Basic knowledge of general system configurations in at least one of NetSuite, Oracle, Coupa or SAP Concur or Infor ERP systems is highly preferred. Any system administration certification (nice to have). 3 years of experience as ITIL Process owner managing and prioritizing tickets. Knowledge of SDLC life cycle, spreadsheet applications, complex formula and macro creation required (Excel - Macros, PivotTables, VLOOKUP). Working knowledge of API integrations with enterprise systems. Proven ability to learn complex, distributed systems quickly and thoroughly. Document complex systems, processes, events and architectures. Operates with high integrity and transparency. Must be customer‑centric and have the interpersonal skills necessary to manage business and technology relationships. Must be a self‑starter, deal with ambiguity and thrive in a rapidly changing business environment. Ability to communicate effectively (written and verbally) with both technical and non‑technical parties. What we offer Comprehensive HMO package (medical and dental). Personal Time Off Leaves. Quarterly Performance Bonus. Employee Assistance and Wellness Programs. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status. #J-18808-Ljbffr