Finance Service Delivery Leader
16 hours ago
Overview
Job description for Finance Service Delivery Management based at New Epta Philippines address: Lot 126-A Magsaysay Road, Brgy. San Antonio, San Pedro Laguna. Lead and manage the Finance Service Delivery team supporting APAC and EMEA markets. Drive operational governance, process management, and monitor key performance measures. Provide support for global and regional transformation projects, digital transformation and continuous improvement projects.
Responsibilities- Finance Service Delivery Management: Oversee ledger closing, AR and AP transactional activities, and resolve complex accounting and operational issues. Ensure compliance with local and international accounting standards (GAAP, IFRS), internal controls and risk management measures, and external audit requirements. Monitor performance metrics (SLAs, KPIs) and address quality, process or service performance issues with the local finance team.
- Leadership & Team Management: Manage RTR, AP and AR workstreams across multiple entities and geographies. Conduct regular 1:1s, team huddles, coaching and brownbag sessions. Discuss overall performance results with relevant governance forums.
- Continuous Improvement: Support standardization and harmonization of finance processes and policies driven by Business Process Owners and global teams. Identify potential process improvement opportunities and implement as necessary. Support digital transformation initiatives (e.g., system upgrades, RPA, AWS).
- Stakeholder Management: Act as a point of contact and address issues concerning the finance service delivery team. Coordinate cross-functional collaboration with finance, IT, and other departments.
- Professional background: 5 years working experience in a BPO/shared services environment in a similar or team lead role, with a team size of at least 5-10 accountants.
- Experience in SAP ERP platform.
- Degree in Accounting, Finance, Business Administration, or a related field. A master's degree or professional certifications (e.g., CPA, ACCA) are a plus.
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