Senior Quality Analyst

5 days ago

Muntinlupa, Philippines J-K Network Services Full time

Client Profile: Is a long-established IT and Business Consulting company with nearly 45 years of industry experience. Known for delivering innovative technology and business solutions, the company supports clients across various sectors through process optimization, digital transformation, and high-quality service delivery.

Position: Senior Quality Analyst
Company Industry: BPO Company
Location: Alabang, Muntinlupa
Postal Code: 1781
Salary Offer: Php27,000-Php40,000
Work Schedule: Shifting Schedule
Work Set Up: Onsite

Job Requirements:
✨Bachelor’s degree holder
✨With at least 2-3 years’ experience in Quality process
✨Amenable to attend interviews
✨Willing to work onsite
✨Can start as soon as possible

Job Responsibilities:
✨ Conduct transaction and call monitoring in line with established service quality standards to ensure consistent, high-quality delivery.
✨ Provide coaching, mentoring, and constructive feedback to agents to enhance individual and team performance.
✨ Perform Root Cause Analysis (RCA) and present findings to Operations to support corrective and improvement initiatives.
✨ Identify skill and knowledge gaps, collaborating with the Training Team to develop targeted learning programs.
✨ Participate in calibration sessions to ensure fairness, accuracy, and consistency in quality evaluations.
✨ Handle transactions or calls when required to stay updated on process changes and operational needs.
✨ Conduct process audits to confirm compliance with Standard Operating Procedures (SOPs) and quality benchmarks.
✨ Share audit findings and insights during pre-nd post-shift huddles to promote transparency and continuous improvement.

Recruitment Process (Online/Face to face)
✨Initial Interview
✨Second Interview
✨Final Interview
✨Job Offer

  • Senior Quality Analyst

    3 weeks ago

    Muntinlupa, Philippines J-K Network Services Full time

    Client Profile: Is a long-established IT and Business Consulting company with nearly 45 years of industry experience. Known for delivering innovative technology and business solutions, the company supports clients across various sectors through process optimization, digital transformation, and high-quality service delivery. Position: Senior Quality Analyst...

  • Sr. Automation Quality Analyst

    4 weeks ago

    Muntinlupa, Philippines Tap Growth ai Full time

    Sr. Automation Quality Analyst (Playwright) Muntinlupa City, National Capital Region, Philippines We're Hiring: Sr. Automation Quality Analyst (Playwright)! We are looking for a highly skilled and detail-oriented Sr. Automation Quality Analyst with expertise in Playwright to join our dynamic team. The ideal candidate will be responsible for designing,...

  • Quality Analyst

    7 days ago

    Muntinlupa City, Philippines Gear Inc Full time

    Job Summary We are looking for an experienced Quality Analyst to join our Australian Telco project team. This role is responsible for monitoring and improving service quality, ensuring that all customer interactions and delivery workflows meet AU Telco standards. Its a great opportunity for candidates who want to grow toward coordination or service delivery...

  • Quality Control Analyst Specialist – Physico Chem – Calauan Laguna-based

    4 weeks ago

    Muntinlupa, Philippines BSFIL Technologies, Inc. Full time

    Join to apply for the Quality Control Analyst Specialist – Physico Chem – Calauan Laguna-based role at BSFIL Technologies, Inc. 6 months ago Be among the first 25 applicants Join to apply for the Quality Control Analyst Specialist – Physico Chem – Calauan Laguna-based role at BSFIL Technologies, Inc. Develop, document, update and implement quality...

  • Mid Manual Quality Analyst

    2 days ago

    Muntinlupa, Philippines GECO Asia Pte Ltd Full time

    About Us: GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines. Position: Mid Manual Quality Analyst Are you passionate about quality and have a sharp eye for detail? Do you enjoy breaking things just to make sure they work...

  • Drone Analyst

    4 weeks ago

    Muntinlupa, Philippines KMC Solutions Full time

    KMC Solutions Muntinlupa City, National Capital Region, Philippines Drone Analyst Make your next big career move by applying as KMC Solutions' next DRONE ANALYST! As a Drone Analyst, you will play a pivotal role in the digitalization and automation of large-scale solar project construction. Your primary task will be to analyze drone‑captured imagery to...

  • Senior Quality Assistant

    3 weeks ago

    Muntinlupa, Philippines J-K Network Services Full time

    Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Senior Quality Associate Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php27,000-Php40,000 Work Schedule: Shifting Schedule Work Set Up: Onsite Job Requirements: ✨Bachelor’s degree...

  • Senior Quality Assistant

    7 days ago

    Muntinlupa, Philippines J-K Network Services Full time

    Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Senior Quality Associate Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php27,000-Php40,000 Work Schedule: Shifting Schedule Work Set Up: Onsite Job Requirements: ✨Bachelor’s degree...

  • Senior Quality Associate

    3 weeks ago

    Muntinlupa, Philippines J-K Network Services Full time

    Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Senior Quality Associate Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php27,000-Php40,000 Work Schedule: Shifting Schedule Work Set Up: Onsite Job Requirements: ✨Bachelor’s degree...

  • Senior Quality Associate

    7 days ago

    Muntinlupa, Philippines J-K Network Services Full time

    Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Senior Quality Associate Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php27,000-Php40,000 Work Schedule: Shifting Schedule Work Set Up: Onsite Job Requirements: ✨Bachelor’s degree...