Facilitator

Posted today

Provide training to new and existing employees

Develop and deliver training plans and curriculum to classes of up to 25 people

Develops and utilize a variety of creative teaching techniques

Develops and administers knowledge assessment testing

Assist with QA monitoring, feedback and coaching

Maintain up-to-date reporting on training progress, effectiveness and improvements

Stay informed of current client products and services

Interact with partners, ensuring they understand the training environment, successes and opportunities for development

Manage new Trainers and Training Facilitators

International Travel is Required

• BS/BA in Education or Business Administration or equivalent work experience preferred
• Knowledge of adult learning principles and the ability to implement these principles into a training curriculum
• 3+ years previous contact center experience as a trainer preferred
• Experience in customer service training
• Experience in coaching and mentoring
• Knowledge of existing and emerging training methods and tools
• Knowledge of call center systems, ACD/IVR and performance statistics
• Strong verbal and written communication skills, including presentation skills
• Strong analytical and problem solving skills
• Ability to build rapport with clients and interact with team members at various position levels
• Ability to multitask effectively and work in a fast paced environment
• Ability to develop employees through positive motivation
• Ability to adapt to change and innovation
• Ability to potentially travel
• Skills in MS Office programs (Word, Excel and PowerPoint)
• Valid travel documents for international travel

Posted today

Community Development Group (CDG) is the learning arm of Ramon Aboitiz Foundation Inc (RAFI) that provides excellent and relevant learning engagements to ensure that the community leaders and workers of RAFI are equipped and enabled to elevate and sustain the wellbeing of their communities.

Kool Adventure Camp (KAC) is the first and only fully dedicated Adventure Education Center in the Philippines.

The Facilitator is responsible for designing and delivering learning experiences through an adventure education approach. This includes facilitating ropes courses at Kool Adventure Camp (KAC) and leading other experiential learning activities both on-site and off-site, ensuring participants engage in safe and impactful learning. The role also involves serving as a course manager, overseeing logistics coordination, and ensuring a seamless, high-quality camp experience.

Summary of Responsibilities:

• Designs and customizes training programs using adventure education, based on Training Needs Assessments (TNA).
• Develops evaluation tools and manages pre- and post-engagement activities.
• Facilitates learning sessions and serves as Subject Matter Expert (SME), including during weekends or holidays if needed.
• Coordinates with internal and external stakeholders, including LGUs and SMEs.
• Handles logistics, documentation, and reporting requirements.
• Ensures quality standards, safety protocols, and confidentiality throughout the engagement.
• Manages participant registration and monitors engagement effectiveness.
• Conducts internal staff training and reviews safety-related materials.
• Supports emergency operations as assigned (e.g., planning coordinator during EOC activation).

Job Qualifications

• Graduate of any 4-year course, preferably Psychology, Education, Human Resource, or its equivalent. Experience in facilitation, training, and community development is an advantage.
• Interested in Training & Development of individuals or groups. Exposure to Experience with Learning and Development for adults or youth. Aptitude for the Outdoors.
• Willing to be assigned in Balamban, Cebu.

Posted today