
Customer Experience Associate
1 week ago
Overview
Angkas' mission is to eradicate poverty in the Philippines by providing opportunities for its bikers to create a source of livelihood that impacts their family and their communities.
Customer Experience Associate , will play a crucial role in setting up the foundations for making this happen - from identifying customer needs, responding to customer queries, and collaborating with the service excellence leadership team to improve processes.
Responsibilities- Responds to customer inquiries by telephone, e-mail, or live chat to provide problem resolution
- Handle customer complaints and concerns effectively, finding solutions that align with company policies and customer satisfaction goals
- Adhere to established company processes and procedures related to customer service, ensuring consistency and quality in customer interactions
- Escalate complex issues to the appropriate teams for further investigation and resolution
- Provide recommendations for process improvements to enhance efficiency and customer satisfaction
- Atleast 1-year of experience as a customer experience specialist, or a similar customer support role
- Experience in google suite applications such as google sheets or other ticketing systems.
- Strong communication, collaboration, and problem-solving skills
- Amenable to working on a shifting schedule and working onsite
- Ability to speak in Bisaya language is a plus
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