Customer Experience Officer

15 hours ago

Las Piñas, National Capital Region, Philippines Horizon Auto Services Inc. Full time ₱104,000 - ₱130,878 per year

We are looking for a Customer Experience Officer to join our BYD Vehicle Sales & Marketing team in Las Piñas, Metro Manila. The role ensures that every client interaction reflects BYD's high standards, creating a seamless and memorable customer journey from inquiry to purchase.

Key Responsibilities:

  • Manage customer touchpoints from showroom visits to post-sales follow-up.

  • Support sales consultants in delivering excellent customer service.

  • Track and monitor customer satisfaction, handling concerns promptly.

  • Assist in events, test drive activities, and client engagement programs.

  • Prepare reports on customer feedback and experience improvement.

Qualifications:

  • Bachelor's degree in Marketing, Business, or related field.

  • 1–2 years of customer service or sales support experience.

  • Strong interpersonal and communication skills.

  • Organized, detail-oriented, and customer-focused.

  • Ability to multitask and work with various teams.

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