Onboarding Specialist

30+ days ago Requisition ID: 1974 We’re obsessed with growth From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to outsource by developing the best people, implementing cutting-edge technology, and challenging the status quo. We change the game by prioritizing fun in our workplace. By joining our team, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture. What does a day in the life ofan Onboarding Specialist look like? Serve as the main point of contact for clients throughout the onboarding process, providing timely and clear communication regarding project status, requirements, and timelines Conduct thorough client consultations to understand their website needs, goals, and brand identity Collect and organize all necessary information, including content, images, branding materials, and technical specifications, to ensure a smooth transition to the development team Collaborate closely with the design and development teams to relay client requirements, provide clarifications, and ensure the website aligns with the client's vision Coordinate project schedules and milestones, ensuring timely completion of tasks and adherence to project timelines Provide training and support to clients on how to manage and update their website content through our content management system Maintain accurate and detailed documentation of client interactions, requirements, and project progress in our internal systems Adhere to company policies and procedures Meet or exceed performance targets for related KPIs Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed to resolve customer issues Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times Perform other duties as assigned What are the required qualifications for an Onboarding Specialist? Previous onboarding, customer success experience or equivalent Excellent communication skills, both verbal and written Strong organizational and time management skills Client-facing experience Proficient in using computers and various software applications Having these qualifications are helpful, but not required Previous experience in the call center environment Experience in the SaaS industry Experience supporting customers via phone calls, chat and email Familiar with CRM systems and practices Ninja Perks and Benefits Competitive compensation Beautiful facility & Free Meals for onsite positions Adherence to government-mandated benefits Retirement Savings Program with Company Matching Life Insurance Paid time off, birthday leave Opportunities for skills training and personal and professional development Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready? The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law. #J-18808-Ljbffr