Supervisor, IT Site Support

2 weeks ago

Dumaguete, Philippines inspiro Full time

Qualifications

  • Graduate of any Technical or IT-related courses (such as BS Computer Engineering, Electronic and Communication Engineering, Electronics and Computer Technology, Computer Science and Information Technology)
  • Must have:
  • At least 3 years' work experience in Technical Support Field in a BPO setting
  • At least 1 year experience in a supervisor role
  • Experienced in technical support, Ticketing systems, and typical corporate IT client end-user requirements
  • Proficient in internet usage, Microsoft Office products, various Operating Systems and other productivity tools
  • Working knowledge in the implementation or compliance to external Quality and Audit standard such as ISO 9001, ISO 27001, PCIDSS, etc.
  • Working knowledge in Network and System Administration
  • Expertise in the installation of programs, including client programs (e.g., 70-680 Installing and Configuring Windows 7 Client; or 70-270Configuring and Administering Windows XP Client; 70-290 Managing and Maintaining a Windows Server 2003; or 70-291 Implementing, Managing and Maintaining Windows Server 2003)
  • Preferred Certification/s:
  • 1. CompTIA IT Fundamentals (ITF+) Training and Certification
  • 2. CompTIA A+ Certification Training and Certification
  • 3. ITIL 4 Foundation Training and Certification
  • 4. ECQA Certified IT-System Support Engineer (ITSE) training and certification
  • 5. Modern Desktop Administrator Associate training and certification
  • 6. DevOps Fundamentals training and certification
  • 7. Other trainings and certifications related to existing systems, database, network, telecommunications and security techologies e.g. Windows Server 2012, 2016, 2019, Citrix, Dell EMC, Verint, Veeam, Nimble Storage, MS-SQL server, Synology, HP, Amazon Workmail, Office 365, Exchange Server, Skype of Business, MS Teams, AWS, GoDaddy, MS Azure, Nutanix, MS Hyper-V, VMWare, Dell EMC, Veeam, Nimble Storage, MS-SQL server, Synology, HP, cisco, solarwinds, F5 networks, GlobalProtect VPN, PaloAlto Networks, RSA SecureID, Avaya, Lgorithm, WebRTC, Genesys, Dinstar, Yeastar, Teltrac Communications, McAfee, Sophos Endpoint Protection, Sophos Intercept X, PaloAlto Traps Security Manager, Somansa DLP, Qualys, Firemon, Tripwire File Integrity Monitoring, Gemalto Tokens, Safeguard Enterprise Encryption
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Information Technology
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