Workforce Supervisor
7 days ago
Workforce Supervisor – BPO/Shared Services
Philippines | Shift: 2:00 PM – 11:00 PM
₱35,000 + Night Differential + Allowances
About Us
We are a growing operations team supporting a 24/7 global business. We're looking for a Workforce Supervisor who can balance analytics, leadership, and crisis management to ensure service levels and employee well-being are both achieved.
What You'll Do:
- Lead schedulers and real-time analysts to ensure accurate workforce planning.
- Monitor operations and respond to outages, absenteeism, and call spikes.
- Drive forecast accuracy, reporting, and schedule adherence.
- Ensure compliance with labor laws and scheduling best practices.
- Coach and develop workforce staff to improve skills and performance.
Qualifications:
- 3–5 years' experience in workforce management or scheduling.
- 1–2 years' experience as a supervisor or lead in BPO/shared services.
- Proficiency in Excel (pivot tables, formulas, macros).
- Experience with WFM tools (NICE, Verint, Aspect, Genesys preferred).
- Strong problem-solving and crisis management skills.
Why Work With Us?
Competitive salary with ND + allowances
Career growth in a supportive, dynamic environment
Opportunities to innovate and improve workforce processes
Clear day success milestones to set you up for impact
Schedule:
- 8-hour shift (2:00 PM – 11:00 PM)
- Night shift differential included
- Overtime opportunities if required
Job Type: Full-time
Pay: Php35, Php40,000.00 per month
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Work Location: In person
