Workforce Supervisor

7 days ago

Dumaguete, Central Visayas, Philippines PacBiz Outsourcing Full time ₱35,000 - ₱400,000 per year

Workforce Supervisor – BPO/Shared Services

Philippines | Shift: 2:00 PM – 11:00 PM

₱35,000 + Night Differential + Allowances

About Us

We are a growing operations team supporting a 24/7 global business. We're looking for a Workforce Supervisor who can balance analytics, leadership, and crisis management to ensure service levels and employee well-being are both achieved.

What You'll Do:

  • Lead schedulers and real-time analysts to ensure accurate workforce planning.
  • Monitor operations and respond to outages, absenteeism, and call spikes.
  • Drive forecast accuracy, reporting, and schedule adherence.
  • Ensure compliance with labor laws and scheduling best practices.
  • Coach and develop workforce staff to improve skills and performance.

Qualifications:

  • 3–5 years' experience in workforce management or scheduling.
  • 1–2 years' experience as a supervisor or lead in BPO/shared services.
  • Proficiency in Excel (pivot tables, formulas, macros).
  • Experience with WFM tools (NICE, Verint, Aspect, Genesys preferred).
  • Strong problem-solving and crisis management skills.

Why Work With Us?

Competitive salary with ND + allowances

Career growth in a supportive, dynamic environment

Opportunities to innovate and improve workforce processes

Clear day success milestones to set you up for impact

Schedule:

  • 8-hour shift (2:00 PM – 11:00 PM)
  • Night shift differential included
  • Overtime opportunities if required

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

  • Workforce Manager

    2 weeks ago

    Dumaguete, Central Visayas, Philippines SPi Global (now Straive) Full time ₱900,000 - ₱1,200,000 per year

    Job Summary:The WFM Manager is responsible for optimizing workforce scheduling and staffing levels to meet operational needs while maintaining cost-effectiveness and employee satisfaction. This role requires a strong understanding of forecasting, scheduling, and labor cost management principles. The ideal candidate will be a highly analytical and organized...

  • Workforce Manager

    2 weeks ago

    Dumaguete, Central Visayas, Philippines Straive Full time ₱900,000 - ₱1,200,000 per year

    About the Role: TheWFM Manager is responsible for optimizing workforce scheduling and staffing levels to meet operational needs while maintaining cost-effectiveness and employee satisfaction.Responsibilities:Forecasting : Develop and maintain accurate staffing forecasts based on historical data, sales projections, and other relevant factors. Analyze trends...

  • Workforce Manager

    7 days ago

    Dumaguete, Philippines Straive Full time

    About the Role : The WFM Manage r is responsible for optimizing workforce scheduling and staffing levels to meet operational needs while maintaining cost-effectiveness and employee satisfaction. Responsibilities : Forecasting : Develop and maintain accurate staffing forecasts based on historical data, sales projections, and other relevant factors. Analyze...