MANAGER, QUALITY

5 days ago

Dumaguete, Philippines Qualfon Full time

Main Objectives and Functions Achieve center performance target on Quality metric In-charge of the center’s overall performance on Quality metric Designs QA strategy with SOM/OM and Account Managers (remedial plan) Defines standards and establishes clearly defined quality methods for staff Conducts Root Cause Analysis meetings with the Management Team Ensures QA Team follows procedures consistently Oversees deployment of new programs and procedures Collaborates with Training and Recruitment Heads to assess quality of new hires Identifies quality-related training needs Validates effectiveness of feedback and coaching Recommends corrective actions for performance-impacting offenses Creates site QA strategy and action plan for all skills and groups Support for Operations Ensures adequate QA Staff support for Operations; aligns QA assignments Selects new QA Analysts and Supervisors; coordinates with Recruitment Validates staff and agent understanding of QA Guidelines Provides training and tools to drive performance Reinforces Operations compliance with QA programs and action plans Reviews and approves weekly monitoring calendar Tracks QA team performance and ensures deliverables Authorized to issue DA to staff from Supervisor to OM if no improvement is shown QA Staff Performance Evaluation Distributes workload to Senior QA Supervisors to meet demands Evaluates monthly performance of Senior QA Supervisors using scorecard Ensures regular PIP implementation and gap closure Mentors, coaches, and counsels Senior QA Supervisors Ensures monthly evaluation and feedback for all QA Staff Reports Provides documented feedback to QA and Operations Managers Distributes department reports to meet operational demands Ensures QA team calibration with client guidelines Sends list and status of agents in Performance Improvement Plan Responsible for accurate and timely delivery of reports and trends Additional Responsibilities Information Dissemination and Calibration Participates in internal and client calibration sessions Escalates client-related performance issues to Vendor Management Disseminates new procedures and programs center-wide Special Assignments and Tasks Leads Immersion and Orientation for new QA Staff Ensures participation in department activities Qualifications Certified Six Sigma Green Belt Proficient in QA tools and processes Skilled in Data Analytics and Customer Experience Minimum 2 years QA experience, 3 years supervisory experience Bachelor’s Degree Skills and Competencies Keenness to Detail Problem Solving Quality Assurance and Control Analytical & Logical Thinking Oral Communication #J-18808-Ljbffr

  • manager, quality

    2 weeks ago

    Dumaguete, Central Visayas, Philippines Qualfon Full time ₱900,000 - ₱1,200,000 per year

    OverviewJob Title: MANAGER, QUALITYResponsibilitiesMain Objectives and Functions:1. Achieve center performance target on Quality metricIn-charge of the center's overall performance on Quality metric Designs QA strategy with SOM/OM and Account Managers (remedial plan) Defines standards and establishes clearly defined quality methods for staff Conducts Root...

  • Quality Assurance Analyst

    2 days ago

    Dumaguete, Central Visayas, Philippines Peak Outsourcing Full time ₱180,000 per year

    Job DescriptionThe Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. This role aims to ensure that quality assurance is applied in an independent, objective, and neutral manner.The goal is to improve the customer...

  • Quality Assurance Analyst

    2 days ago

    Dumaguete, Central Visayas, Philippines Peak Outsourcing Full time ₱240,000 per year

    Job DescriptionThe Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. The aim of this role is to ensure that quality assurance is applied in an independent, objective and neutral manner. The goal is to improve the...

  • WFH | Website Quality Assurance Specialist

    4 weeks ago

    Dumaguete, Philippines Peak Outsourcing, Inc. Full time

    We're looking for a detail-oriented and motivated Website Quality Assurance Specialist to join our team. The ideal candidate will be instrumental in maintaining the integrity and functionality of our web properties, ensuring a flawless user experience across all devices and browsers. The ideal candidate will have a strong eye for detail, excellent...

  • WFH | Website Quality Assurance Specialist

    2 weeks ago

    Dumaguete, Central Visayas, Philippines Peak Outsourcing, Inc. Full time ₱900,000 - ₱1,200,000 per year

    We're looking for a detail-oriented and motivated Website Quality Assurance Specialist to join our team. The ideal candidate will be instrumental in maintaining the integrity and functionality of our web properties, ensuring a flawless user experience across all devices and browsers.The ideal candidate will have a strong eye for detail, excellent...

  • Manager, Quality

    2 days ago

    LinkSY IT Park,Bantayan Dumaguete City, Negros Oriental, Philippines Qualfon Full time ₱1,200,000 - ₱2,400,000 per year

    OverviewJob Title: MANAGER, QUALITYResponsibilitiesMain Objectives and Functions:1. Achieve center performance target on Quality metricIn-charge of the center's overall performance on Quality metricDesigns QA strategy with SOM/OM and Account Managers (remedial plan)Defines standards and establishes clearly defined quality methods for staffConducts Root Cause...

  • Hatchery Manager

    2 weeks ago

    Dumaguete, Philippines Santeh Feeds Corporation Full time

    A Hatchery Manager in an FMCG companymanages the entire hatchery operation from start to finish to ensure the production of high-quality livestock or fish for the food supply chain. Key responsibilities include overseeing egg setting, incubation, hatching, and chick or larval preparation; managing staff; maintaining strict hygiene and biosecurity protocols;...

  • Restaurant Manager

    3 days ago

    Dumaguete, Central Visayas, Philippines RDSG Management Consultancy Services Full time ₱300,000 - ₱450,000 per year

    Job Qualifications:Bachelor's degree in Hospitality Management or a related field.1-3 years of experience in restaurant management or relevant roles.Strong restaurant management and cost management skills; able team player with excellent interpersonal, written, and verbal communication skills; proficient in computer applications.Fast-paced environment,...

  • Operations Manager

    2 weeks ago

    Dumaguete, Philippines Peak Outsourcing, Inc. Full time

    We are seeking a highly driven Operations Manager to lead and manage the end-to-end operations of a critical E-commerce retail platform chat support campaign . This role is central to ensuring our service delivery exceeds performance targets, client expectations, and internal KPIs specifically within the dynamic environment of online customer and seller...

  • Store Manager

    1 week ago

    Dumaguete, Central Visayas, Philippines Super 50 Corp. Full time ₱30,000 - ₱60,000 per year

    JOB SUMMARYResponsible for the achievement of the sales and target of the store including the proper maintenance of merchandise based on standards and ensures that quality products are displayed in the store at all times. Implements promotional activities and evaluates its impact to store sales, and initiates projects and activities that will help generate...