Customer Service Professional

1 week ago


Quezon City, Philippines Manulife Full time

Overview Manulife Quezon City, National Capital Region, Philippines. Manulife Contact Center is looking for Customer Service Professional who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns. Position Responsibilities Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns. Deliver excellent customer service by accurately and efficiently answering customer inquiries and requests. Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources. Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary. Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats. Required Qualifications EXPERIENCE & COMPETENCIES: 2 years of international voice customer service experience Strong customer service skills - ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service Strong analytical and problem-solving skills to comprehend, propose solutions and act on presented customer concerns or problems Excellent English communication skills (spoken and writing) Education : Completed 2 years in College, Associate Degree, or Bachelor\'s Degree Schedule : Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed) Hybrid Work Arrangement : Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in U.P. Ayala Land Technohub, Quezon City Preferred Qualifications Experience in supporting finance/healthcare/insurance related accounts What you can expect We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #J-18808-Ljbffr



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