Banking Customer Service Professional

2 days ago

Quezon City, Philippines Manulife Full time

Manulife Quezon City, National Capital Region, Philippines Manulife Contact Center is looking for Customer Service Professional (₱30,000 Sign-On Bonus for hires starting September 1 - November 30, 2025) who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns. Position Responsibilities Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns Deliver excellent customer service by accurately and efficiently answering customer inquiries and request Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats Required Qualifications EXPERIENCE: At least one year of call center experience (international voice) handling banking account/s EDUCATION: High School/Senior High/Vocational Course/1-year completed in a Bachelor's program SCHEDULE: Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed) HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in U.P. Ayala Land Technohub, Quezon City Preferred Qualifications Excellent English communication skills (spoken and writing). Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service). Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem. Minimum keyboarding skills of at least 35 words per minute. Ability to multi-task and navigate multiple applications at the same time. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. Seniority level Entry level Employment type Full-time Job function Customer Service Industries Insurance Referrals increase your chances of interviewing at Manulife by 2x #J-18808-Ljbffr

  • Banking Customer Service Professional

    7 days ago

    Quezon City, Philippines Manulife Insurance Malaysia Full time

    ***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Banking...

  • Banking Customer Service Professional

    1 week ago

    Quezon City, National Capital Region, Philippines Manulife Full time ₱250,000 - ₱500,000 per year

    Manulife Contact Center is looking for Customer Service Representatives who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.Position ResponsibilitiesAnswer incoming customer calls regarding...

  • Banking Customer Service Professional

    1 week ago

    Quezon City, National Capital Region, Philippines Manulife Full time ₱150,000 - ₱250,000 per year

    Manulife Contact Center is looking for Customer Service Representatives who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.Position ResponsibilitiesAnswer incoming customer calls regarding...

  • Banking Customer Service Professional

    7 days ago

    Quezon, Philippines Manulife Full time

    Overview Manulife Contact Center is looking for Customer Service Representatives who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns. Responsibilities Answer incoming customer calls regarding...

  • Banking Customer Service Professional

    2 days ago

    Davao City, Philippines Manulife Insurance Malaysia Full time

    ***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Banking...

  • Customer Service Representative

    3 days ago

    Makati City, National Capital Region, Philippines East West Banking Corporation Full time ₱800,000 - ₱1,200,000 per year

    About the JobLocation: Makati CityCorporate Title: Customer Service RepresentativeWork Arrangement: OnsiteOur Customer Service team is looking for experienced professionals to join us in Makati City with the role of Customer Service Representative.In this role you will be the primary point of contact for addressing and facilitating all customer inquiries,...

  • Banking Customer Service Representative

    1 week ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time ₱120,000 - ₱150,000 per year

    Banking Customer Service Representative Cebu City | Onsite | Shifting / Night ShiftQualifications:High School graduate, or completed at least 2 years in college with no back subjectsAt least 1 year of international BPO experience (for undergraduates)College graduates with or without prior BPO experience are welcome to applyStrong English communication...

  • Relationship Manager

    1 week ago

    Davao City, Philippines East West Banking Corporation Full time

    Relationship Manager - Priority Banking (Davao City) 3 days ago Be among the first 25 applicants Our Priority Banking team is looking for experienced professionals to join us in Davao for the role of Relationship Manager . In this role you will drive the business by prioritizing high-net-worth clients for innovative financial solutions and cross-selling,...

  • Customer Service for High Prio Banking Account

    3 weeks ago

    Cebu City, Philippines TORCH Solutions Full time

    We are seeking an experienced Customer Service Representative to join our team. This full-time position is based in Central Cebu City, Cebu and will involve providing high-quality customer service to our banking clients with high priority accounts. What you'll be doing Handling inbound customer calls and responding to emails in a timely and professional...

  • Relationship Manager

    2 weeks ago

    Davao City, Philippines East West Banking Corporation Full time

    About the Job Location : Davao City Corporate Title : Relationship Manager Work Arrangement : Onsite Our Priority Banking team is looking for experienced professionals to join us in Davao for the role of Relationship Manager . In this role you will drive the business by prioritizing high-net-worth clients for innovative financial solutions and...