Senior Workforce Manager

2 days ago

Manila, Philippines IntouchCX Full time

IntouchCX Manila, National Capital Region, Philippines Senior Workforce Manager Join to apply for the Senior Workforce Manager role at IntouchCX. About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About The Job The Senior Workforce Manager is responsible for directing, managing, and supervising all activities and resources related to the Workforce department for a line of business. As Senior Workforce Manager, You Will… Be responsible for capacity planning, resource management, forecasting, and scheduling Lead a team that designs, develops, and executes WFM planning to help the business drive center KPIs Maintain effective relationships with Business Partners, Clients, and Account Managers to identify areas of service improvement Implement regular cadence for future training needs and requirements to handle forecast and staffing needs Lead strategic initiatives that seek to achieve cost savings, service improvements, and competitive advantage through budget forecasting, planning, and scheduling recommendations with Business Operations Be responsible for end‑to‑end business delivery, development, and implementation of contingency planning, coordinating with all stakeholders to identify opportunity areas for service improvement and cost efficiencies Drive business benefits through self‑initiated projects Act as a Subject Matter Expert (SME) for resource planning and scheduling As Senior Workforce Manager, You Have… Post‑secondary degree, or certificate, with a focus in a related discipline (required) Minimum 3 years experience in a Call Center or Service‑Oriented Industry Minimum of 3 years experience as a Workforce Manager managing multiple clients/accounts Solid experience in Capacity Planning and Forecasting Strong analytical, problem‑solving, technical, information‑management, and decision‑making skills Excellent project management and computer (MS Office) skills Demonstrated strong interpersonal and communication skills Superior organizational skills and the ability to follow through Service oriented attitude Ability to adapt to change and innovation Ability to work in a fast‑paced, hectic, changing environment Ability to adhere to all organizational policies and procedures Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds Strategic thinking skills Experience planning and monitoring for results Seniority level Mid‑Senior level Employment type Full‑time Job function Project Management and Information Technology Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr

  • Senior Workforce Manager

    2 weeks ago

    Eastwood, Metro Manila, Philippines WNS Global Services, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description:Strategic Workforce PlanningDevelop and implement long-term workforce planning strategies aligned with business goals.Forecast contact volumes, staffing needs, and resource allocation to meet service level agreements (SLAs).Collaborate with senior management to align workforce strategy with operational objectives.Identify cost-saving...

  • Senior Manager, Strategic Workforce Solutions

    1 day ago

    Manila, National Capital Region, Philippines IntelliPro Full time ₱1,500,000 - ₱3,000,000 per year

    About the roleThis is a full-time, onsite role at our office in Bonifacio Global City, Taguig City, Metro Manila. As the Senior Manager, Strategic Workforce Solutions, you will play a pivotal role in driving the growth and strategic direction of the workforce solutions business atIntellipro Solutions Philippines Corp.You will be responsible for overseeing...

  • Senior Manager, Workforce Management

    1 week ago

    Manila, Philippines Conduent Full time

    Senior Manager, Workforce Management Conduent Manila, National Capital Region, Philippines Through our dedicated associates, Conduent delivers mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an...

  • Workforce Manager BPO to 85k to 100k

    4 weeks ago

    Manila, Philippines Gap Solution Recurrent Firm Full time

    WE’RE HIRING: WORKFORCE MANAGER (Onsite | Night Shift) We are looking for an experienced Workforce Management professional to join our growing team. Position: Workforce Manager Location: Makati Shift: Night Shift Salary: Up to PHP 85,000–90,000 Qualifications: 4–5 years of proven experience as a Workforce Manager or in a leadership role such as...

  • Workforce Management Specialist

    1 week ago

    Manila, Philippines WebBeds Full time

    WebBeds Manila, National Capital Region, Philippines WebBeds Manila, National Capital Region, Philippines 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Overview The Workforce Management Specialist is responsible for delivering accurate forecasting and scheduling to ensure the right staffing levels...

  • Workforce Management Manager

    2 weeks ago

    Manila, Philippines QuickStart Solutions Full time

    On-site - Manila 3-5 Yrs Exp Bachelor Full-time Job Description Manage workforce planning and forecasting to ensure adequate staffing, balanced workloads, and optimal scheduling for operational efficiency. Communicate effectively with clients regarding workforce activities, including forecasts, service level performance, and action plans for improvement....

  • Group Manager-Workforce Management/MIS Manager

    3 days ago

    Manila, Philippines Teknowiz Full time

    Group Manager-Workforce Management/MIS Manager Teknowiz Manila, National Capital Region, Philippines Urgently hiring for one of our direct clients in the Philippines. Job Title: Group Manager- Workforce Management Location: Metro Manila Work Mode: Onsite, Night Shift Job Responsibilities Strategic Workforce Planning Develop and implement long-term workforce...

  • Senior Workforce Management Specialist

    1 day ago

    Manila, National Capital Region, Philippines Teknowiz Full time ₱900,000 - ₱1,200,000 per year

    Urgently hiring for one of our direct clients in the Philippines.Job Title: Senior Executive- Workforce Management (RTA/Reporting)Location: Metro ManilaWork Mode: Onsite, Night ShiftJob Responsibilities:• Sending of interval / hourly reports like Attendance Report, Intraday Performance Report, Productivity Report, etc.• System issue tracking•...

  • Workforce Manager

    2 weeks ago

    Manila, National Capital Region, Philippines SOUND DECISIONS Full time ₱900,000 - ₱1,200,000 per year

    Were seeking a Workforce Manager to own end-to-end workforce management for our customer-facing operations. You will lead forecasting, capacity planning, scheduling, real-time management, and performance reporting to ensure we meet service levels efficiently while controlling costs. This role partners closely with Operations, Finance, HR, and Technology to...

  • Senior Bookkeeper

    4 weeks ago

    , Metro Manila, Philippines Trinity Workforce Solutions Inc Full time

    About the role Trinity Workforce Solutions Inc' is seeking a talented and experienced Senior Bookkeeper to join our team. In this full-time role, you will be responsible for managing the end-to-end payroll process for our Australian clients, ensuring accurate and timely delivery of payroll services. This position is based in Ortigas, Pasig City, Metro...