Japanese Bilingual QA Analyst

4 weeks ago

Taguig, Philippines Tech Mahindra Full time

4 days ago Be among the first 25 applicants

Responsibilities

  • Monitors all interactions and ensures accuracy of the output
  • Coordinates and facilitates call calibration/training sessions for vendor QA partners
  • Train and certify new IQA/VQAs
  • Publishes quality trends, feedback and improvement/enhancement reports
  • Deal tactfully and courteously with clients
  • Produce Quality reports and dashboards such as TNI, Pareto, etc.
  • Drive process improvement and ensures process compliance
  • Ensure quality/RCA alignment, and CSAT targets are met at all times (Vendor QA results)
  • Drive first call resolution and quality initiatives in the program

Requirements:

  • Minimum of a 2-year Associate Degree but Bachelors’ degree complete or in progress is preferred
  • OR 2 years of college if part time, unless otherwise mutually agreed upon
  • Bilingual with intermediate to excellent spoken and written English communications skills and near-native to native Japanese language proficiency
  • Familiarity with cultural norms (specifically for Support) of a Japanese-speaking country.
  • Experience living in Japanese-speaking country for at least 5 years is required if not a Native language speaker
  • Strong analytical, problem solving and general troubleshooting skills
  • Excellent written communication and interpersonal skills
  • Must exhibit active listening, be able to probe effectively and handle issues and complaints in a courteous, professional and friendly manner
  • Problem solver, able to multi-task, think creatively and escalate issues and ideas to solve these issues.
  • Strong customer first focus and ability to provide excellent white glove support, even when delivering bad news. Proven ability to de-escalate customer issues using soft skills and empathy is key
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Quality Assurance
Industries
  • Telephone Call Centers

Referrals increase your chances of interviewing at Tech Mahindra by 2x

Get notified about new Quality Assurance Analyst jobs in Taguig, National Capital Region, Philippines .

Location mentions (e.g., Makati, Quezon City, Pasig, Manila) and other job board content were removed to focus on the substantive QA responsibilities and requirements.

#J-18808-Ljbffr

  • Japanese Bilingual

    7 hours ago

    Taguig, Philippines HRTX Full time

    Join our team as a Japanese-Bilingual! We're looking for detail-oriented individuals to support financial transactions, IT audit, and risk management activities.Open to fresh grads and experienced professionals. Hybrid setup, fixed dayshift.The ideal candidate will be responsible for accurately processing financial and operational transactions in Japanese...

  • IT Service Desk

    2 days ago

    Taguig, Philippines PlaceByte Full time

    IT Service Desk - Bilingual (Japanese or Korean) PlaceByte, Taguig, National Capital Region, Philippines Overview (90K-100K depending on experience) We’re building a team of IT pros who can keep things running smoothly without needing a cape or a panic button. If you know your way around laptops, networks, and the occasional Outlook meltdown, keep reading....

  • Japanese Bilingual

    2 weeks ago

    Taguig, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱720,000 - ₱1,080,000 per year

    Key Responsibilities:Communicate with customers in Japanese via phone, email, chat to address inquiries, resolve issues, and provide assistance.Provide accurate and timely information regarding products, services, policies, and procedures.Assist customers with placing orders, processing returns, and navigating the company's website or online...

  • Japanese Translator

    3 weeks ago

    Taguig, Philippines Fujitsu Full time

    Overview Fujitsu Taguig, National Capital Region, Philippines Join to apply for the Japanese Translator (Pooling) role at Fujitsu Responsibilities Implementation and support of Japan projects Translate documents from Japanese to English, and vice versa as needed in the projects Coordinate with Japan counterpart and act as bridge between client and...

  • German Bilingual Analyst

    4 weeks ago

    Taguig, Philippines Alldigi Tech Manila Inc. Full time

    Overview As a German & English Bilingual Analyst, you will work closely with vendors/customers via phone and email to resolve their queries in German and English language. Responsibilities Maintain accuracy levels above 98% in areas of work Able to meet the productivity target set Address

  • Spanish Bilingual Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines Access Healthcare Full time ₱840,000 per year

    About the roleJoin our thriving healthcare business process outsourcing (BPO) team as a Spanish Bilingual Representative - Quality Analyst. In this full-time position based in Taguig City, Metro Manila, you will play a crucial role in delivering exceptional customer service to our healthcare clients. As a Spanish speaker, you will leverage your language...

  • Technical Support Specialist

    4 weeks ago

    Taguig, Philippines KMC Solutions, Inc. Full time

    Technical Support Specialist (Japanese-speaking) | HYBRID KMC Solutions, Inc. Hybrid - Taguig 3-5 Yrs Exp Bachelor Full-time Share Job Description Make your next big career move by applying as KMC Solutions’ next BILINGUAL SUPPORT SPECIALIST (ENGLISH/JAPANESE) Tricentis has expanded rapidly since its founding in 2007. Headquartered in the heart of Austin,...

  • Japanese Bilingual Customer Success Manager | Cyber Security Program | Taguig

    4 weeks ago

    Taguig, Philippines Sutherland Philippines Full time

    Overview Japanese Bilingual Customer Success Manager | Cyber Security Program | Taguig Employer: Sutherland Philippines • On-site - Taguig Responsibilities Encourage customers to utilize new features that will help them drive their business forward Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product,...

  • Mandarin Bilingual

    1 week ago

    Taguig, Philippines HR TechX Corp. Full time

    We are seeking an experienced Mandarin-English bilingual professional to join our IT BPO team in a leadership or quality role. Depending on your expertise, you may manage frontline teams, lead service quality initiatives, or oversee day-to-day IT operations. This position requires a balance of language fluency, technical insight, and people management or...

  • Spanish Bilingual Representative

    2 weeks ago

    Taguig, National Capital Region, Philippines access healthcare Full time ₱250,000 - ₱500,000 per year

    About the role Join our thriving healthcare business process outsourcing (BPO) team as a Spanish Bilingual Representative - Quality Analyst. In this full-time position based in Taguig City, Metro Manila, you will play a crucial role in delivering exceptional customer service to our healthcare clients. As a Spanish speaker, you will leverage your language...