Japanese Bilingual

1 week ago

Taguig, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time ₱720,000 - ₱1,080,000 per year

Key Responsibilities:

  • Communicate with customers in Japanese via phone, email, chat to address inquiries, resolve issues, and provide assistance.
  • Provide accurate and timely information regarding products, services, policies, and procedures.
  • Assist customers with placing orders, processing returns, and navigating the company's website or online platform.
  • Document customer interactions, transactions, and inquiries accurately and thoroughly in the company's CRM system.
  • Collaborate with other team members and departments to resolve complex customer issues or escalate them as needed.
  • Ensure high levels of customer satisfaction through proactive communication and problem resolution.
  • Stay updated on product/service knowledge, company policies, and industry trends to effectively assist customers.
  • Identify opportunities for process improvements and contribute to enhancing the overall customer experience.

Qualifications:

  • Fluency in both Japanese and English (spoken and written) is required.
  • Previous experience in customer service, preferably in a call center or similar environment, is advantageous.
  • Excellent communication skills with the ability to articulate information clearly and effectively.
  • Strong interpersonal skills with a customer-focused mindset and a positive attitude.
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
  • Proficiency in using computer systems, CRM software, and other relevant tools.
  • Problem-solving abilities with a proactive approach to resolving customer issues.
  • Flexibility to work in shifts, including evenings, weekends, and holidays as needed.

Education:

A high school diploma or equivalent is required. Additional education or certifications in customer service or related fields are a plus.

Job Type: Full-time

Pay: Up to Php90,000.00 per month

Experience:

  • Japanese CSR: 1 year (Required)

Language:

  • English (Required)
  • Japanese (Required)

Work Location: In person

  • Bilingual Supplier Relations Specialist

    3 days ago

    Taguig, National Capital Region, Philippines Straive Full time ₱900,000 - ₱1,200,000 per year

    Work set-up: Hybrid (once a week onsite)Work location: BGC, TaguigWork schedule: Night shiftResponsibilities:Supplier SupportCampaign Production and completionIssue reporting and escalation. Reporting issues to the teamCampaign Delivery. Groupings of surveys by a deadlineSuccessful geographical support for suppliers and campaign...

  • Looking for Bilingual Speaker

    1 day ago

    Taguig, National Capital Region, Philippines ADDFORCE HR SOLUTION Full time ₱480,000 - ₱720,000 per year

    BILINGUAL CUSTOMER SUPPORT ROLESWe are hiring bilingual customer experts for various accounts in Quezon City, Pasig, Makati, and Taguig. These roles are onsite and offer competitive salary packages based on experience.1. Japanese Customer ExpertLocation:Eastwood, Quezon City (Fraud Detection Account)Silver City, Pasig (Search Engine Account)Work Setup &...

  • Engineer II

    7 days ago

    Taguig, National Capital Region, Philippines American Express Full time ₱1,500,000 - ₱3,000,000 per year

    Engineer II (Japanese Bilingual)#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a...

  • Senior Engineer II

    7 days ago

    Taguig, National Capital Region, Philippines American Express Full time ₱1,500,000 - ₱3,000,000 per year

    Senior Engineer II (Japanese Bilingual) #4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on...

  • Engineer II

    1 week ago

    Taguig, National Capital Region, Philippines American Express Full time ₱1,500,000 - ₱3,000,000 per year

    Engineer II (Japanese Bilingual)#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a...

  • IT Service Desk

    2 days ago

    Taguig, Philippines PlaceByte Full time

    IT Service Desk - Bilingual (Japanese or Korean) PlaceByte, Taguig, National Capital Region, Philippines Overview (90K-100K depending on experience) We’re building a team of IT pros who can keep things running smoothly without needing a cape or a panic button. If you know your way around laptops, networks, and the occasional Outlook meltdown, keep reading....

  • Japanese Bilingual QA Analyst

    4 weeks ago

    Taguig, Philippines Tech Mahindra Full time

    4 days ago Be among the first 25 applicants Responsibilities Monitors all interactions and ensures accuracy of the output Coordinates and facilitates call calibration/training sessions for vendor QA partners Train and certify new IQA/VQAs Publishes quality trends, feedback and improvement/enhancement reports Deal tactfully and courteously with clients...

  • Japanese Translator

    3 weeks ago

    Taguig, Philippines Fujitsu Full time

    Overview Fujitsu Taguig, National Capital Region, Philippines Join to apply for the Japanese Translator (Pooling) role at Fujitsu Responsibilities Implementation and support of Japan projects Translate documents from Japanese to English, and vice versa as needed in the projects Coordinate with Japan counterpart and act as bridge between client and...

  • Japanese Bilingual Customer Success Manager | Cyber Security Program | Taguig

    4 weeks ago

    Taguig, Philippines Sutherland Philippines Full time

    Overview Japanese Bilingual Customer Success Manager | Cyber Security Program | Taguig Employer: Sutherland Philippines • On-site - Taguig Responsibilities Encourage customers to utilize new features that will help them drive their business forward Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product,...

  • COE Specialist I

    1 day ago

    Taguig, Philippines STAFFVIRTUAL Full time

    About the Role The Community Operations team at Uber focuses exclusively on ensuring all of our customers have the best experience. Providing premier customer support to riders and Earners is a core feature of our product experience. The Employee Experience Team within Community Operations enables and supports leaders to foster highly engaged teams by...

  • Engineer II

    6 days ago

    Taguig, Philippines American Express Full time

    Overview Engineer II (Japanese Bilingual) #4th in Great Place to Work's Best Company To Work For 2025 #10th in Fortune Magazine’s 2025 World’s Most Admired Companies #1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers Top GBS Employers for the Philippines (2025) by the Everest Group At American Express, our...

  • Japanese Bilingual Customer Success Manager – Security Engineer | Cyber Security

    4 weeks ago

    Taguig, Philippines Sutherland Philippines Full time

    Overview Japanese Bilingual Customer Success Manager – Security Engineer | Cyber Security Sutherland Philippines On-site - Taguig 3-5 Yrs Exp Bachelor Full-time Job Description Be a Subject Matter Expert: Become a trusted advisor in Cyber Exposure, Cloud, Vulnerability, and Risk Management for some of the world’s leading organizations. Solve Real...

  • Bilingual Supplier Relations Specialist

    4 weeks ago

    Taguig, Philippines Cobden & Carter International Full time

    Job Overview We are seeking a detail-oriented and proactive Bilingual Campaign Support Specialist to join our team. The successful candidate will provide operational and campaign support to global suppliers, ensuring seamless campaign production, issue escalation, and delivery in multiple languages. Key Responsibilities Provide day-to-day support to...

  • Client Ops Associate I

    6 days ago

    Taguig, Philippines J.P. Morgan Full time

    Overview Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency. Responsibilities Support the end-to-end client onboarding...

  • Global Operations Specialist

    4 weeks ago

    Taguig, Philippines JPMorganChase Full time

    Overview The opportunity to be part of a global team! As a Global Operations Specialist within JP Morgan Treasury Services, you will play a crucial role in providing quality services to our clients by handling day-to-day client inquiries proficiently and professionally, both by phone and email. You will be responsible for servicing internal and external...