Japanese Bilingual
6 days ago
Key Responsibilities:
- Communicate with customers in Japanese via phone, email, chat to address inquiries, resolve issues, and provide assistance.
- Provide accurate and timely information regarding products, services, policies, and procedures.
- Assist customers with placing orders, processing returns, and navigating the company's website or online platform.
- Document customer interactions, transactions, and inquiries accurately and thoroughly in the company's CRM system.
- Collaborate with other team members and departments to resolve complex customer issues or escalate them as needed.
- Ensure high levels of customer satisfaction through proactive communication and problem resolution.
- Stay updated on product/service knowledge, company policies, and industry trends to effectively assist customers.
- Identify opportunities for process improvements and contribute to enhancing the overall customer experience.
Qualifications:
- Fluency in both Japanese and English (spoken and written) is required.
- Previous experience in customer service, preferably in a call center or similar environment, is advantageous.
- Excellent communication skills with the ability to articulate information clearly and effectively.
- Strong interpersonal skills with a customer-focused mindset and a positive attitude.
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
- Proficiency in using computer systems, CRM software, and other relevant tools.
- Problem-solving abilities with a proactive approach to resolving customer issues.
- Flexibility to work in shifts, including evenings, weekends, and holidays as needed.
Education:
A high school diploma or equivalent is required. Additional education or certifications in customer service or related fields are a plus.
Job Type: Full-time
Pay: Up to Php90,000.00 per month
Experience:
- Japanese CSR: 1 year (Required)
Language:
- English (Required)
- Japanese (Required)
Work Location: In person
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