Supervisor I, Operations Management

Overview

RELX Quezon City, National Capital Region, Philippines. The Bench Talent – Sales Supervisor is part of a structured development program aimed at preparing high-potential individuals for leadership roles within the Sales organization. This role will undergo intensive training and mentorship to build the competencies required to lead teams of Lead Generation Specialists, SDRs, and Account Managers. Upon successful completion, the candidate will be deployed to a supervisory role aligned with business needs.

Responsibilities

• Participate in structured onboarding and training programs covering sales operations, enablement tools, and leadership fundamentals
• Shadow current Sales Supervisors and participate in peer mentorship and observation sessions
• Complete role-specific simulations and assessments for SDR, AM/AE, and Lead Gen functions
• Learn to manage day-to-day operations of a sales team, including performance monitoring, coaching, and reporting
• Understand and apply sales enablement tools such as CRM platforms, Gong, and Power BI dashboards
• Collaborate with Sales Trainers and Segment Managers to support team readiness and productivity
• Assist the Sales Manager/RSM in achieving sales goals and objectives, usually by implementing and revising sales strategies and by directing and motivating the sales team (New Business and/or Retention)
• As part of implementing sales and marketing campaigns: ensure data accuracy and completeness for assigned campaigns, assign territories and leads, set attainable objectives by forecasting quotas, and help sales representatives improve their performance
• Lead collaboration with the Sales Support Administrators in providing before and after sales support
• Lead collaboration with Marketing Representatives/Teams including Segment Leaders on relevant research, campaigns and projects
• Maintain a pristine record of customer satisfaction in accordance with company policy. This will require the routine handling of customer concerns and issues and providing sales representatives and support staff with the necessary tools and knowledge to address these problems
• Keep inventory records and exercise control over discounts, price changes, deals, and promotions as appropriate
• Perform miscellaneous activities as needed, including occasional cold calling and hands-on sales activities
• Provide leadership for the performance and development of the Sales Consultants
• Coordinate with the Sales Manager/RSM to execute and implement sales strategies that ensure attainment of company sales goals and profitability
• Prepare action plans for individuals and teams for effective prospecting and lead search
• Communicate with the Sales Manager/RSM to understand training and development needs and provide insight for improving consultants' performance
• Provide timely, accurate prospect applications submitted for pricing and approval, while aiming to maintain maximum profit margin
• Maintain accurate records of all pricing, sales, and activity reports submitted by the Sales Consultants
• Adhere to all company policies, procedures and ethics codes and ensure communication and implementation within the team
• Ensure that all Business Sales Consultants meet or exceed activity standards for prospecting calls, appointments, presentations, proposals, and closes
• Set an example for Sales Consultants in personal character, commitment, organizational selling skills and work habits
• Conduct regular coaching and counseling with direct reports to build motivation in service efficiency and selling
• Other projects, tasks and duties as assigned

Qualifications

• Must possess at least a Bachelor's/College Degree, any field
• Preferably with at least 2 years of leadership experience in sales (Inbound, Outbound, New Business, Retention, Consultative Selling); or 2-3 years of leadership experience in other relevant sales function
• Must have strong sales experience (extensive knowledge in new sales and retention processes; knows how to coach and motivate team members)
• Strong people and stakeholder relationship management skills
• Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
• Strong organizational, prioritization and delegation skills
• Proven problem solving and analytical skills
• Amenable to working in Graveyard Shift

Additional Requirements For Internal Candidates

• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months
• Must have a Successful or above rating in the last Enabling Performance cycle

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Technology, Information and Media

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