Operations Manager
2 weeks ago
Key Responsibilities
Oversee Daily Operations: Ensure that all staff adhere to service standards and operational procedures, maintaining a high level of customer satisfaction.
1. Staff Management: Recruit, train, and mentor restaurant staff, focusing on building a cohesive team that delivers exceptional service. Schedule staff hours and assign tasks effectively.
2. Financial Management: Manage financial activities, including budgeting, forecasting, and controlling expenses to maximize profitability. Monitor financial performance and implement strategies for improvement.
3. Operational Improvement: Implement practices and procedures to enhance speed and service quality. Regularly review operational standards and make adjustments as necessary.
4. Customer Service: Cultivate product awareness among front-of-house (FOH) personnel and ensure that customer service is consistently high.
5. Monitoring and Support: Supervise floor supervisors and assist with all service-related activities to ensure smooth operations during service hours.
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