Supervisor I, Operations Management

2 weeks ago


Iloilo City, Philippines RELX Full time

Overview

Operations Supervisor role in Iloilo, Western Visayas, Philippines. The position focuses on managing day-to-day operations, queue and staffing, process improvement, and ensuring service levels and metrics are met.

Responsibilities
  • Gain good understanding of the business to monitor and evaluate accuracy of work, identify opportunities to develop people, improve processes and drive results
  • Manage day-to-day operations including queue and staffing management to ensure department operations meet service level objectives and metrics (Productivity, Efficiency, Quality)
  • Be proactive with strong performance management to ensure employees meet production, accuracy, and efficiency requirements to meet SLAs
  • Drive key initiatives to facilitate team process improvement and efficiency; partner with Leadership to implement critical actions
  • Manage and facilitate the corrective action process, partnering with the Manager
  • Support annual process audit activities
  • Support compliance with established Operations Standards
  • Complete other duties as assigned
Qualifications
  • Bachelor’s degree holder
  • Excellent written and verbal communications skills and ability to collaborate across all levels of the organization
  • Strong organizational, prioritization and delegation skills
  • Proven problem solving and analytical skills
  • Meticulous and project management skills
  • No supervisor experience necessary but proven success in managing people and performance
  • RELA 1.0 Graduate is an advantage but not required
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Technology, Information and Media

Location: Iloilo, Western Visayas, Philippines

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