Client Service Analyst
4 days ago
If you thrive in a fast-paced environment, excel at problem-solving, and are passionate about delivering outstanding client experiences, we invite you to bring your expertise to our team. Join us and make a meaningful impact at the center of our client support operations. As a Client Service Analyst within the Global Support Team, you will act as a liaison with internal operational groups to ensure client transactional inquiries are serviced timely and seamlessly. You will receive specialized training with expertise in core cash product offerings to support client inquiries. You will leverage Artificial Intelligence to expedite transactional inquiries and obtain resolution to common questions allowing the team to focus their efforts on more complex issues. Job Responsibilities: Understanding clients relationships with the bank. Developing, maintaining, and broadening partnerships with Clients (internal and external). Take ownership of inquiry resolution end to end and ensure all complaints are escalated appropriately, leveraging the client tier service differentiation. Resolving external and internal inquiries pertaining to J.P. Morgan’s Wholesale Payments core cash products and tracking and monitoring inquiries via an Inquiry Management tool. Liaising with other functions to ensure Clients receive satisfactory resolution in a timely manner. Delivering value added solutions to clients, identifying and promoting service improvement, efficiencies and opportunities. Proactively coordinate with Service and other internal groups for additional support that may be needed to resolve client inquiries Promoting best practice sharing with Dedicated Service, and participating in and supporting Client Experience improvement initiatives. Recognizing non-standard service provisions as requested by clients and highlight as sales opportunities. Investigate and inform senior management of potential processes that could reduce exposure. (i.e., formatting issues, inconsistent procedure interpretation among service centers, incorrect processes, etc.) Identified candidate will be an individual contributor. Required qualifications, capabilities, and skills At least 3 years experience in client service, sales, operations, or institutional and corporate client business knowledge. Excellent oral and written business communication skills, as well as, ability to present information clearly and concisely. Time management and organizational skills. Strong interpersonal skills, excellent problem solving abilities, attention to detail and resolution skills. Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome. Aptitude to work in a fast paced environment while balancing the needs of the clients with associated risks and interests of the Firm Strong time management and organizational skills. Capability to determine priorities and maintain a balanced work approach to achieve business objectives and goals. Proficient with Microsoft office applications. Preferred qualifications, capabilities, and skills Knowledge of J.P.Morgan’s Wholesale Payment core cash product offering and client portals is a plus #J-18808-Ljbffr
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Client Service Analyst
3 weeks ago
, Metro Manila, Philippines JPMorgan Chase & Co. Full timeIf you’re passionate, curious and ready to make an impact, we’re looking for you to help us grow our businesses for the future. As a Client Service Analyst within the Client Service Team, you will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients. You...
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Client Service Analyst
2 weeks ago
, Metro Manila, Philippines JPMorganChase Full time2 days ago Be among the first 25 applicants Job Description Join our team to shape the future of client service in Commercial Real Estate. Bring your expertise to deliver outstanding experiences and unlock your potential for career growth. As a Client Service Analyst in the Commercial Real Estate team, you will provide exceptional client service through a...
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Client Service Analyst
3 weeks ago
, Metro Manila, Philippines JPMorganChase Full timeIf you’re passionate, curious and ready to make an impact, we’re looking for you to help us grow our businesses for the future. As a Client Service Analyst within the Client Onboarding Services team, you will be responsible for insuring client satisfaction through quality service and coordinating client needs with other functions as required. Provides...
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Client Service Analyst
3 weeks ago
, Metro Manila, Philippines JPMorganChase Full timeClient Service Analyst - Account Maintenance Join to apply for the Client Service Analyst - Account Maintenance role at JPMorganChase Job Description Seize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial banking now! As a Client Service Analyst within our Client Service Team, you will be reporting to a...
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Index Client Services Analyst
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, Metro Manila, Philippines Buscojobs Full timeWhy Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and...
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Client Service Analyst
1 week ago
Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per yearJOB DESCRIPTIONJoin our team as a Client Service Analyst and be at the forefront of delivering exceptional service to our clients. Leverage your skills in relationship management and operational controls to exceed client expectations and drive success. Be part of a dynamic environment where your contributions make a difference.As a Client Service Analyst...
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Client Service Analyst
3 days ago
Manila, National Capital Region, Philippines JPMorganChase Full time ₱1,200,000 - ₱2,400,000 per yearJOB DESCRIPTIONSeize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial banking nowAs a Client Service Analyst within our Client Service Team, you will be reporting to a Senior Associate or Manager. Your responsibilities will encompass a range of customer service and relationship management tasks, along with...
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Client Service Analyst
5 days ago
Manila, National Capital Region, Philippines JPMorganChase Full time $104,000 - $130,878 per yearJOB DESCRIPTIONSeize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial banking nowJob Summary: As a Client Service Analyst within our Client Service Team, you will be reporting to a Senior Associate or Manager. Your responsibilities will encompass a range of customer service and relationship management tasks,...
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Client Service Analyst
3 days ago
Manila, National Capital Region, Philippines JPMorganChase Full time ₱900,000 - ₱1,200,000 per yearJOB DESCRIPTIONSeize the opportunity to be a part of the JPMorgan Chase team as a Client Service Analyst in Commercial banking nowAs a Client Service Analyst within our Client Service Team, you will be reporting to a Senior Associate or Manager. Your responsibilities will encompass a range of customer service and relationship management tasks, along with...
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Client Service Analyst
2 weeks ago
Manila, National Capital Region, Philippines JPMorgan Chase Full time ₱800,000 - ₱1,200,000 per yearJoin our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients, address inquiries, and optimize service operations, all while contributing to our culture of excellence and efficiency.As a Client Service Analyst within JP Morgan Treasury Services, you will...
