Workforce Management Analyst

We are looking for a dialer Analyst to support our operations by managing workforce planning, optimizing call distribution, and monitoring real-time performance. This role requires excellent analytical skills, attention to detail, and experience in developing strategies that ensure operational efficiency and resource optimization. The ideal candidate will...

Overview XMC INC. Cebu, Central Visayas, Philippines Sr Workforce Manager in XMC BPO. I am electrocuted with a high voltage of joy in workforce services. Role Description This is a full-time, on-site role for a Workforce Management Real Time Analyst, located in Cebu. The Workforce Management Real Time Analyst will be responsible for monitoring real-time...

Ensure compliance with account policies and processes to achieve established levels of productivity and efficiency. It ensures that it identifies the needs of the internal or external customer, even those not expressed, in order to offer solutions that truly meet those needs. Advise the Account Manager on the best strategies to implement in each of the...

The Workforce Real-Time Analyst is responsible for the real-time management of contact center operations to ensure all service level agreements and key performance indicators are met. This role involves monitoring agent performance and adherence, making dynamic adjustments to staffing levels based on call volume, and collaborating with management to optimize...

Position SummaryWe are looking for a strategic and detail-oriented Workforce Analyst or Assistant Manager to support the operational and performance goals of our Workforce Management (WFM) team. This role is responsible for overseeing real-time operations, forecasting, scheduling, and reporting across multiple business lines in a contact center or BPO...

GoTeam Cebu, Central Visayas, Philippines 2 days ago Be among the first 25 applicants Direct message the job poster from GoTeam Overview Talent Acquisition Lead | Recruitment Consultant | Subject Matter Expert Workforce Analyst Lead (Up to ₱60K Base + Onsite Set Up + FREE AI Certification) Cebu City | Onsite (IT Park) | Day Shift (5 AM-2PM PH Time) ...

Employment type: Fixed-Term/Secondment (6 months)Location: Makati City, Metro ManilaWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two to three days a week to apply.Work schedule: 4:00 PM - 12:00 MN PH time.Pay range: We value transparency and want to ensure a good fit for both parties....

About the Job: WFM Planning Analyst (Clark) Work Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities:The job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.It also entails gathering and reviewing a...

Join to apply for the Workforce & Reporting Analyst role at Acquire Intelligence Continue with Google Continue with Google Join to apply for the Workforce & Reporting Analyst role at Acquire Intelligence We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where...

Positions: Workforce ManagerLocation : CebuSetup: OnsiteSchedule: ShiftingEmployment: Full-time / Regular Job SummaryThe Workforce Manager is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels and efficient operations. This role plays a key part in balancing business needs with...