M365 Technical Support

Technical Support - OpenText (The Information Company) – Mandaluyong, Makati, and surrounding areas

OpenText – The Information Company seeks candidates for M365 Technical Support and related roles. The Opportunity: Provide production monitoring of data, error analysis, and serve as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

You Are Great At :

• Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues and escalating to appropriate level.
• Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to customers. Submitting ideas for knowledge base content.
• Performing other/additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.

What it takes :

• Operating Systems experience (Unix/Linux and Windows).
• Database experience (SQL, Oracle).
• Active Directory experience.
• Electronic Data Interchange (EDI) knowledge preferred.
• Effective English communication skills and ability to deliver technical solutions to customers who may or may not be EDI savvy.

Additional Notes : Vaccination policy and Equal Opportunity Employer statements apply.

Technical Support Specialist - Web and Systems

Location: 1229 Makati City, National Capital Region | Company: iScale Solutions

Posted 18 days ago

Job Type : Permanent. Work : Remote position.

Responsibilities :

• Design, develop, and maintain responsive, user-friendly websites aligned with business requirements.
• Integrate websites with CRM systems and other third-party tools for data flow.
• Implement and customize plugins, APIs, and new features.
• Monitor website performance, optimize for speed, security, and SEO.
• Provide ongoing website troubleshooting and technical support.
• Generate and automate reports from web platforms, databases, and CRM tools.
• Ensure mobile-optimization and cross-browser compatibility.
• Maintain documentation of web systems, integrations, and updates.
• Collaborate with design, marketing, and operations teams to implement new functionalities.
• Stay updated with industry best practices to recommend improvements.
• Assist in managing hosting, backups, and security protocols; ensure compliance with data privacy, accessibility, and security standards.

Requirements :

• Proficiency in Java, HTML, Python, and general coding fundamentals.
• Basic understanding of backend web structures and CMS.
• Familiarity with CRM setup and process automation (Monday.com, Zoho preferred).
• Problem-solving mindset and willingness to learn on the job.
• Clear communication of technical information to non-technical users.
• Up to 2 years of relevant experience (recent graduates welcome).

Benefits :

• Fully remote; Full Time employment with competitive salary and benefits.
• Medical, dental, and vision insurance coverage.

Technical Support Representative

Locations: Taguig, Makati, Mandaluyong, and other NCR areas; company: Gratitude Inc.

Posted today

Overview :

Our Technical Support Representatives field customer inquiries and provide solutions to create excellent customer experiences in a collaborative environment with opportunities to grow.

Responsibilities :

• Provide excellent customer service through active listening.
• Handle confidential customer information securely.
• Aim to resolve issues on the first call; be proactive.
• Communicate appropriately with customers.

Qualifications :

• Filipino citizen or equivalent legal status.
• Proven oral and written English skills.
• Strong logic and problem-solving skills.
• Availability for various shifts.
• Experience with Windows operating systems.
• Good organization and prioritization.
• TP PRNQE, TP TGG, TP MKTI, TP ANPLO depending on location.

Job Types : Full-time, Permanent

Salary : Php 22,000 – 24,000 per month

Benefits :

• Flexible schedule, paid training, pay raises
• 13th month salary, bonus pay, overtime, performance bonuses
• COVID-19 considerations: Always

Technical Support Manager

Location: Ortigas Office; company: Gratitude Inc. (Mission: IT asset support across country)

Posted 333 days ago

Job Description :

Service Supervisor for upkeep of company assets via on-site and remote implementations. Requires leadership and technical proficiency in hardware/software installation and configurations, on-site asset maintenance, and documentation. Manage COP/COC/COI processing, and oversee team.

Requirements :

• Graduated in IT/Computer related field.
• Experience in remote and on-site technical support, hardware/software installation and configurations.
• At least 7 years of experience; 3+ years in team management.
• Willing to work onsite in Ortigas and do field work as needed.

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