Technical Support Engineer

Taguig, National Capital Region Ingram Micro

Posted today

Description
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.

Position Summary
- Takes initial customer calls and answers general questions regarding company products and services.
- Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
- May determine caller eligibility for technical support and transfers calls to technical support queues.
- Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
- Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role
- Seasoned individual contributor. Works under limited supervision for routine situations.
- Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
- Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
- Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
- May act as a lead or mentor to more junior technical or administrative support personnel.
- Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally works independently within established procedures associated with the specific job function.
- Determines methods and procedures on new assignments.
- May be informal team leader.

College degree and minimum 3 years experience in functional area. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
- This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Qualifications
- College degree and minimum 3 years experience in the functional area or substantial understanding of the job.
- Ability to work with internal databases, documentation, and customer inquiries.
- Strong written and verbal communication skills.

Taguig, National Capital Region Ingram Micro

Posted today

Description
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we are the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary
- Takes initial customer calls and answers general questions regarding company products and services.
- Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues.
- Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
- Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role
- Established and productive individual contributor. Works under moderate supervision. Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
- Makes minor adjustments to working methods. Communicates information that requires explanation or interpretation.
- Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency in their specific area of discipline.
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Works under moderate supervision. May seek the advice of senior personnel in the functional area.
- Normally follows established procedures on routine work, requires instructions only on new assignments.

College degree and 3 years of general experience or 2 years functional experience. Applies acquired job skills and company policies and procedures to complete assigned tasks.
- This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Makati, National Capital Region Confidential

Posted 20 days ago

(Job Alert) Customer Support Associate

We are in need of YOU for a full-time on-site Customer Support role with responsibilities including handling phone/live chat shifts, assisting customers, using knowledge base resources, escalating to internal teams, and attending coaching sessions. Qualifications include 6 months+ BPO customer service experience, strong English, ability to multi-task, and basic computer skills. Salary information and schedule provided in listing. Work location: Ayala Ave., Makati City, Philippines.

SetSchedule – Customer Success
Remote-based, full-time opportunities. Responsibilities include supervising User Experience Team, resolving customer complaints, providing superior user experience, and scheduling work. Requirements include at least 5 years in tech support leadership, strong communication, and proficiency with collaboration tools. Workstation specs and benefits outlined in listing.

Customer Support Representative (Amazon) - Makati
Makati, National Capital Region, M and J Recruitment Firm

Responsibilities
- Provide excellent customer service through active listening
- Work with confidential customer information in a secure manner
- Aim to resolve issues on the first call by being proactive
- Communicate effectively with customers

Qualifications
- At least 2 years completed of college with 3 years BPO experience
- E-commerce BPO experience preferred
- Strong attention to detail, organizational and communication skills
- Proficiency in computer use and intermediate Excel
- Willing to work night shifts in Makati

Additional postings
Be the first to know; Salary ranges and recurring postings for similar roles in Makati and surrounding areas are listed for reference.