Recruitment Team Manager

Crescendo Manila, National Capital Region, Philippines Recruitment Team Manager Location: Metro ManilaTeam: Talent AcquisitionSchedule & Work Set-up : 3PM - 12AM Manila Time/ Hybrid (Cubao or Taguig)Reports to: Director of Talent Acquisition Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. The RoleAs the Recruitment Delivery Team Manager, you will lead and coach a team of recruiters and coordinators to deliver against high-volume and specialized hiring needs across multiple geographies. You’ll own the execution of recruitment delivery, ensuring hiring targets are met while maintaining an excellent candidate and stakeholder experience. A critical part of this role is being data-driven—you’ll use reports, dashboards, and analytics to measure performance, forecast needs, and continuously improve recruitment outcomes. What You’ll Do: Lead, coach, and mentor a recruitment delivery team to meet and exceed hiring targets Partner closely with the Recruitment Strategy, Sourcing, and Operations teams to align hiring execution with business needs Monitor pipelines and ensure timely movement of candidates across stages Build, analyze, and present dashboards and reports to measure KPIs (time-to-fill, quality of hire, pipeline health, recruiter productivity) Use data and insights from Google Sheets, Looker, and ATS reporting to optimize delivery processes Ensure consistency and accuracy of candidate data in our Applicant Tracking System (JazzHR) Collaborate with stakeholders to anticipate hiring needs, set realistic timelines, and align on priorities Drive continuous improvement initiatives to enhance recruitment efficiency, candidate experience, and hiring outcomes What We Expect From You: 5+ years of recruitment experience, with at least 2 years in a team lead or manager role Proven success managing end-to-end recruitment delivery in a BPO, shared services, or fast-scaling organization Strong proficiency in Google Sheets (complex formulas, pivots, dashboards) and Looker Studio (report building and analytics) Excellent stakeholder management and communication skills Data-driven mindset with the ability to translate insights into action Strong organizational skills and ability to manage multiple requisitions and priorities simultaneously A people-first leader who can coach, motivate, and develop a team What You’ll Get In Return: Competitive compensation and benefits Flexible work arrangements Opportunities for professional growth and career development Inclusive, supportive culture built on empathy and respect A chance to collaborate with global partners and diverse teams Company Culture Is At Our Core Care for others: Empathy is a key driver. When people thrive, so does the mission Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next Take ownership: Bold choices with integrity at the core—that’s how impact lasts Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. #J-18808-Ljbffr