Recruitment Team Manager

Role Details
Job Title:
Recruitment Team Manager

Department:
Talent Acquisition

Location:
Hybrid (Metro Manila)

Reports To:
Global Director, Talent Acquisition

About Us
PartnerHero is now Crescendo — a stronger, bolder force in customer experience.

Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero's world-class outsourcing expertise and Crescendo's innovation in customer experience and operations, we're setting a new global standard.

We deliver Augmented AI — the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24/7 support in any language without compromising quality or empathy.At Crescendo, we don't just connect talent with opportunity — we elevate businesses and people worldwide. Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster. Welcome to Crescendo. Welcome to what's next.

The Role

We're looking for a dynamic Recruitment Team Manager to lead our recruitment team while staying actively involved in sourcing, recruiting, and closing requisitions. This is a player-coach role — you'll manage, mentor, and drive the performance of the team, while also rolling up your sleeves to deliver on critical hires across multiple markets.

What You'll Do:

• Lead, coach, and develop a team of recruiters, ensuring alignment with business goals and hiring targets.
• Partner with leadership and stakeholders to understand workforce needs and translate them into effective hiring strategies.
• Actively manage a portfolio of requisitions — sourcing, screening, interviewing, and closing candidates.
• Build, maintain, and present advanced reports, dashboards, and data insights (Excel/Google Sheets, Looker Studio, or similar) to track team performance and hiring metrics.
• Monitor key metrics (time-to-fill, quality of hire, pipeline health) and recommend actions to improve outcomes.
• Ensure a positive candidate and stakeholder experience throughout the recruitment process.
• Drive process improvements, best practices, and adoption of recruitment tools/technology.
• Collaborate with Ops, HR, and hiring managers to support seamless onboarding of new hires.

What we expect from you:

• 5+ years of experience in recruitment, with at least 2 years in a leadership or team lead capacity.
• Proven track record of hands-on recruiting — from sourcing through to offer acceptance.
• Advanced proficiency in Excel/Google Sheets reporting, dashboard creation, and data analysis.
• Strong communication, stakeholder management, and decision-making skills.
• Experience in BPO, shared services, or global recruitment is a plus.
• Ability to thrive in a fast-paced environment, balancing leadership duties with individual contributor responsibilities.

What You'll Get In Return:

• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].